Quote Originally Posted by Votraftur View Post
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?
At what point do you get disconnected and/or are unable to connect?
How often does the issue occur?

Internet Service Provider:
Region/State:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Are you using a VPN? No, using a VPN I seem to get fully disconnected (error 90002) from the game when the packets drop.
Are you using a wired or wireless connection? Wireless, wired/ethernet connection isn't available.
What Platform are you using? (Steam/Windows/Mac/PS4 etc.) Windows
Does the issue occur with one character or multiple characters? It's occurred on all my characters at least once.
At what point do you get disconnected and/or are unable to connect? Packets are dropping most in instanced duties (dungeons, raids, trials), but the issue has happened even when idling inside my house.
How often does the issue occur? Every 20-30 minutes while playing if I record the time I experience the packet loss.

Internet Service Provider: Verizon Fios
Region/State: East Coast USA