What has made FFXIV more popular has been its story and the different types of content that have been added since then. If job design had stayed the same since Heavensward, the game would still be as popular, and the casual audience would not be batting an eye. Heavensward was not perfect, and there are changes that have been better for the game since then, but the general level of complexity was not inherently a problem in need of fixing.

This current obsession with sanding down every edge in the effort to create the perfect smoothness will leave us with nothing in the end. And it’s not even meant to make the game easier for the casual player. All these changes aim to achieve is to make hard content easier for mid core players to clear faster.