Square obviously not listening to feedback

[justausername]

two of the first things you learn when you take a job in any customer facing job are 'you can't please everyone', and 'people who have bad things to say are 99% more likely to actually say something then people who are content with things as they are'.
The fact is is that the feedback here and on other social media is all doom posting, and doesn't reflect a large portion of the player base. Most people are fine with the way things are.
If they aren't, the reason they still don't say anything is because these forums, twitter, reddit, are all filled with toxic people who don't know how to take no for an answer, and take every little change they make to the game that isn't what they want as a personal attack.

[Dyvid]

Yay it's what I said in the General Discussion. Dawntrail will probably have a lot of content, but it matters very little to me if what I use to do said Content? isn't amazingly polished. For Samurai my main Job, it looks to be more clunky. The Meikyo part makes no sense as it just looks more limiting and restrictive to solve pretty much nothing... and no one asked indeed on-top of it

Well said and very true. I can honestly say I didn't play Endwalker because of what they did to SMN. What little I did do was for the story because I never found I job I enjoyed playing. Hoping PIC changes that otherwise I guess I'm done.

[Supersnow845]

two of the first things you learn when you take a job in any customer facing job are 'you can't please everyone', and 'people who have bad things to say are 99% more likely to actually say something then people who are content with things as they are'.
The fact is is that the feedback here and on other social media is all doom posting, and doesn't reflect a large portion of the player base. Most people are fine with the way things are.
If they aren't, the reason they still don't say anything is because these forums, twitter, reddit, are all filled with toxic people who don't know how to take no for an answer, and take every little change they make to the game that isn't what they want as a personal attack.

What’s the point of feedback as an concept if every piece of feedback can be deflected as “the majority of people aren’t complaining so they must be happy”

[Aravell]

What’s the point of feedback as an concept if every piece of feedback can be deflected as “the majority of people aren’t complaining so they must be happy”

It never fails that somebody always jumps to the "but the silent majority" argument, even though it's flawed as heck as an argument.

There's a reason we call the majority "silent", unless you personally interview all of them, you can't lump them into the same group. The community is not a hive mind.

[Valence]

And even then, does it mean that the minorities should just stay quiet and eat the crow? Not giving a single care to any negative feedback doesn't sound like the smartest thing to do on the long run to me

[rawker]

Quite unrelated to the current flow of discussion but I have this gut feeling that their move to give more rewards is to drown any potential valid complaints about the jobs and gameplay, in general.

[Sjol]

And even then, does it mean that the minorities should just stay quiet and eat the crow? Not giving a single care to any negative feedback doesn't sound like the smartest thing to do on the long run to me

They likely have many avenues where feedback comes in:

* internal testers
* other designers
* streamers
* random surveys
* forums
* reddit
* google trends
* NPS surveys

It's a bit of distance from saying, "hey, they might not have chosen your feedback over other feedback" to "SE doesn't listen to me and is forcing me to eat crow." There's a difference between not listening to your feedback and not acting on your feedback the way you want.

There are so many factors that go into how a large organization operates. Feedback is useful, but expecting any one particular idea to be acted upon is unrealistic.

[Valence]

They likely have many avenues where feedback comes in:

* internal testers
* other designers
* streamers
* random surveys
* forums
* reddit
* google trends
* NPS surveys

It's a bit of distance from saying, "hey, they might not have chosen your feedback over other feedback" to "SE doesn't listen to me and is forcing me to eat crow." There's a difference between not listening to your feedback and not acting on your feedback the way you want.

There are so many factors that go into how a large organization operates. Feedback is useful, but expecting any one particular idea to be acted upon is unrealistic.

I don't understand why you're replying to me since I do mostly agree with this. I specifically replied to people trying to shut us down with "the majority has spoken" arguments.

And the main problem with said majority is that said majority isn't open to any compromise, and is already getting 100% of the cake and changes specifically tailored for them. That our feedback is ignored By SE has been pretty obvious for a while now even though they ask us to continue sharing it. Well, I'm not very smort I guess, and I'll continue doing what I'm told to do.

And yes, I do think SE hasn't been very respectful toward its veterans, and I do feel salty about it. I do hope this isn't too much of a hard concept to grasp even for the privileged out there.

[ThorneDynasty]

It never fails that somebody always jumps to the "but the silent majority" argument, even though it's flawed as heck as an argument.

There's a reason we call the majority "silent", unless you personally interview all of them, you can't lump them into the same group. The community is not a hive mind.

Also, complete lack of self-awareness of "you don't speak for the majority" immediately followed with "actually the majority of people think..." every time. Rather than just engaging the argument/criticism.

[Aravell]

Also, complete lack of self-awareness of "you don't speak for the majority" immediately followed with "actually the majority of people think..." every time. Rather than just engaging the argument/criticism.

That's always the funniest part though.

"You can't speak for the majority because I hate your opinions, but I can speak for the majority because I like my opinions."