Repeating Crash in Quarrymill

[Sylvastreak]

Asking the bishop in Quarrymill to appraise the hoard sacks repeatedly crashes my game out entirely. No error code, no notification, just closes the game down. The sacks are taken from my inventory and no loot is given upon re-log.

This has happened three times in the past twenty-four hours, once on Zodiark, Light DC and once on Louisoix, Chaos DC.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
How often does the issue occur?

Could you provide the exact error message received?
Are you running any additional programs alongside Final Fantasy XIV?
Does this crash occur on more than one character?
When the crash happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the crash?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.
All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Sylvastreak]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
How often does the issue occur?

Could you provide the exact error message received?
Are you running any additional programs alongside Final Fantasy XIV?
Does this crash occur on more than one character?
When the crash happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the crash?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.
All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Hi, I'm playing through the ffxiv launcher and on PC. Usually all I have running alongside FFXIV is Discord for talking to party and fc mates. The overlay is disabled, so that isn't causing the issue, and I've been running it alongside for several years without problems.

The issue occurred once on Sunday evening and twice in succession on Monday. Sunday and Monday happened on different characters. PC is not overheating when the issue occurs.

With further repetition, interacting with the bishop and exiting without appraising doesn't cause the issue. I also had a crash going back into palace of the dead upon entering later the same day, causing a ko on my save.

There was no error code or message provided as the game literally just closes, without anything. Only today has it begun providing a directx error message:

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2024-04-22_20:17

ffxiv_dx11.exe+16B4E1D
ffxiv_dx11.exe+6270C
ffxiv_dx11.exe+60D93
ffxiv_dx11.exe+15FAF70
ffxiv_dx11.exe+15FC61F
ffxiv_dx11.exe+15FF0D5
ffxiv_dx11.exe+4BDBDC
ffxiv_dx11.exe+1C05E2

There was a windows update recently. No new progams have been installed on my computer since the issue began.

I have run the 'repair files' option through the ffxiv launcher, and now it won't let me even load into the overworld to actually test windowed/fullscreen. I get crashed out at the point of loading my character into the game.

[Sylvastreak]

System Report:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user\Documents
FINAL FANTASY XIV ONLINE F:\Final Fantasy XIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 11/07/19 10:15:06 Ver: V3.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.320MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32717.320MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.911GB SYSTEM_FREEDISC_SPACE 595.881GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.931GB SYSTEM_FREEDISC_SPACE 129.882GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.748GB SYSTEM_FREEDISC_SPACE 2766.720GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5954.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.660 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_618b150331c5f4ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_618b150331c5f4ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_618b150331c5f4ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_618b150331c5f4ad\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5176
SYSTEM_GRAPHICS_DRIVER_DATE 3/1/2024 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LEN G24-10 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3D3C6E8D-2BD7-42FC-915F-6301FDC0AB8B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/19/2023 01:00:00
SYSTEM_SOUND Speakers (G533 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {C5BC577D-BC73-4E6D-82B9-459266C2B6D3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/12/2024 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E263DCC0-BAD1-11ED-8003444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {019A8340-69D4-11ED-8005444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01A24B70-69D4-11ED-8008444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17A84920-2E9D-11EB-8004444553540000}
SYSTEM_INPUT_NAME HanWang Drawing Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36D19700-74EC-11E9-8001444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D75422B0-912B-11ED-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36D8C2F0-74EC-11E9-8002444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17A87030-2E9D-11EB-8007444553540000}
SYSTEM_INPUT_NAME HanWang Drawing Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFC5A170-D1D3-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36D8C2F0-74EC-11E9-8003444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFC8AEB0-D1D3-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36D8C2F0-74EC-11E9-8004444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFC9C020-D1D3-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36D8C2F0-74EC-11E9-8005444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E26403D0-BAD1-11ED-8005444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D75422B0-912B-11ED-8006444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFCAAA80-D1D3-11E6-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36D8C2F0-74EC-11E9-8006444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E2664DC0-BAD1-11ED-8006444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFCBBBF0-D1D3-11E6-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Repeating Crash in Quarrymill — Mozilla Firefox
FFXIVLauncher
#general | at the end of the interweb is a spider named george - Discord
Settings
Settings
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Microsoft .NET Host FX Resolver - 6.0.30 (x64)
MSVCRT110_amd64
vs2015_redist x64
AMD User Experience Program Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\HTC\Magnet\Engine\MagnetEngine.exe 000023F4
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000E7C
C:\Program Files (x86)\VIVE\PCClient\Vive.exe 00002660
C:\Program Files\Mozilla Firefox\firefox.exe 00001E78
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24041.108.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002898
C:\Users\user\AppData\Local\Discord\app-1.0.9147\Discord.exe 000013E0
C:\Users\user\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000032C0
C:\WINDOWS\Explorer.EXE 00004354
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003B90
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002614
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002118
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000037A4
C:\WINDOWS\system32\ApplicationFrameHost.exe 000021B8
C:\WINDOWS\system32\sihost.exe 00002314
C:\WINDOWS\system32\svchost.exe 000006DC
C:\WINDOWS\system32\taskhostw.exe 00003A30
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002FDC
C:\Windows\System32\RuntimeBroker.exe 0000110C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003F8C
C:\Windows\System32\smartscreen.exe 000041C4
F:\Final Fantasy XiV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000030B0
F:\Final Fantasy XiV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000039C0

[Sylvastreak]

Issue appears to have been fixed by a full re-install of the game onto a different drive. Another older thread suggested that having it installed on an external drive was causing issues, and as of re-installing upon an internal drive, I can now log and do stuff in without problems. Thank you for the help.

[Yarxideyn]

Greetings Adventurer!

We are happy to hear that you were able to resolve this issue.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.