My friend's gametime has finally expired and we are still unable to get his account renewed.

When he first tried to purchase game time with his Visa card, he got an i2501 error. After trying one or two more times in case he had mis-typed something, he even tried to use a Game Time card, and still he gets an i2501 error.

We have waited 24 hours, 48 hours, multiple times and even contacted support to no avail. VPN is off, cookies cleared, every troubleshooting step in the FAQ and from support has been attempted multiple times.

Is there anything else we can do? It is absolutely baffling that a pre-paid time card would be denied, especially since Gamestop won't refund them. Can this error be permanent if we've tried too much?