Unable to annul eternal bond/already annulled but required to annul bond again

[un1qu3]

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Date & Time: 21:00 GMT -6
Frequency: 100%
World name: Malboro
Character name: K’aelien Rohrn
Retainer name: n/a
NPC name: Sanctum Acolyte, Claribel
Monster name: n/a
Class/Level: Any
Party or solo: Solo, Party
In-game time: Any
Area and coordinates: East Shroud, 17.6,18.3,0.9
Housing: n/a
Steps:
1. NPCs involved in starting quests for eternal bonding ceremony indicate player is still part of an eternal bond and must return eternity ring. Player character does not possess ring in any inventory. Cannot be located using /isearch.

Player was previously in a bond but had annulled a long time ago.

Connection Specs
- Type of internet connection/provider: Cable, Spectrum
- Modem maker/model number: n/a

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
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[un1qu3]

Thread may be closed. Resolved, partially. May continue with new eternity bond quest with equipping promise wristlet, but NPCs continue to request return of old eternity ring before starting the new quest.