There needs to be a full official response to the current situation and compensation

[Pthosis]

It is completely unacceptable for how long a paid service is being borderline unuseable.
With the amount of downtime the server issues introduced a minimum of a few days of
game time would be the least thing SE could do for us. Also some proper statement or answer other than "we are working on it" and "resolved" would considerably help ease tensions this is creating since we are not too far from Dawntrails early access period.

[Yarxideyn]

Greetings Adventurer!

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum as this issue will need to be handled by the Square Enix Support Center team. To provide your feedback, please contact the support team through the following link:

http://support.na.square-enix.com/index.php

Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.

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