Game Crash in ARR Story Quest

[TheEnsemble]

Hello.

I've been playing through A Realm Reborn with my friends but I can't complete the "Casing the Castrum" story quest because every time I do the game gives me an error code and crashes. My friends got through it just fine, which makes me think there might be something I'm doing wrong. Can anyone help?

I don't know how to post images on here. The error code is:
ffxiv_dx11.exe+16B4E1D
ffxiv_dx11.exe+6270C
ffxiv_dx11.exe+60D93
ffxiv_dx11.exe+15FAF70
ffxiv_dx11.exe+15FC61F
ffxiv_dx11.exe+15FF0D5
ffxiv_dx11.exe+4BDBDC
ffxiv_dx11.exe+1C05E2

It's the same code even on different days and I can complete non-story quests with no trouble. Sorry if there isn't enough information, I wasn't sure what to put on here.

Thank you for your help.

[RethDaron]

From what I read on Reddit it seems to be a driver/motherboard/ram issue. Reseating the ram could fix it, the other thing that seemed to work was getting a complete windows reinstall or a whole new motherboard which is a big ask for a single game.

[TheEnsemble]

Oh jeez... I don't know how to do any of that stuff. That really sucks. Thanks for the help

[Yarxideyn]

Greetings Adventurer!

We would be happy to assist with your concern. For further assistance, please provide a 'DXDIAG'. This can be done by clicking 'Start' on the Windows icon and click 'Run'. At the run line, please type 'DXDIAG', and hit "OK". Then click "Save all information" (in the DXDIAG window) and save it to a .txt file. Copy all that information and reply to this thread with it. Please also include all details involved with the problem for investigation on our end.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!