Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does your laptop have onboard graphics along with a dedicated graphics card? If so, this may be causing a confliction with the display output when the game tries to run. Please try disabling the "Onboard VGA/graphics" via Windows under "Device Manager" and select the "Display Adapter" option. From there, locate if there is an onboard graphics option and disable it.

You can also do this via your motherboard's BIOS.

Additionally, we would recommend double checking to make sure PC is not over heating and remove any overclocks on GPU/CPU.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!