[Error 90002] Inability to login to EU Data Centers

[Shadow_Lilly]

Can't login after update on Spriggan either.

[DevInsanity]

Just managed to login.
Failed five minutes ago, but worked now.

[Systina]

Seems to be fixed now, after about 12 hours after maintenance ended today. I've succesfully logged in on my character on Louisoix and many of my friends with issues have confirmed being able to log in on Chaos.

I'm still upset at no public announcement at any point from SE acknowledging the issue, but I'd like to thank the people who fixed it! In the future, I hope our issues on the European datacenters warrant a public acknowledgement. We are a community of your game. We are deserving of your attention and respect, because we give your game our attention, respect and money. Thank you again for fixing the issue.

[Osheth]

Yes now it works we may login.
Communication with community did not exist in this case and thats a shame Square Enix.

[Taliriah]

Seriously, it would not have killed them to post a simple message acknowledging the issue. In fact it would probably help reduce the workload of their support staff...

[Rueby]

Makes me wonder if what happened on chaos had happened on a JP DC how many apologies and how quickly this would've been resolved.

21 hours of total downtime excluding the time the game was unplayable yesterday

[CNitsah]

My guess is that the EU datacenter teams need the japanese confirmation to do anything, and since it's the night during hours game wise busy hours, we get the short straw when this kind of things happens.

[Rueby]

My guess is that the EU datacenter teams need the japanese confirmation to do anything, and since it's the night during hours game wise busy hours, we get the short straw when this kind of things happens.

Well, that's actually a plausible explanation....Still disappointing but oh well, sucks to be us...

[Eenkalzet]

Greetings Rueby,

We do apologize for the inconvenience caused by this connection issue you and your fellow adventurers has experienced. Upon checking, it would appear that this may be due to the recent technical difficulties the Chaos Data Center has experienced. The lodestone post regarding this as well as the resolution can be found here: https://na.finalfantasyxiv.com/lodes...d7c7c259664e91

We do hope this information was helpful. We would advise to regularly check the lodestone for any official announcements and updates regarding this issue. If anyone is still encountering this problem, please create a new thread and we will assist you in any way we can.

Edit:

Unfortunately, it looks like we are still experiencing DDoS Attacks causing further technical difficulties at this time. The latest Lodestone post regarding this can be found here: https://na.finalfantasyxiv.com/lodes...a77a75683c3aeb