[Error 90002] Inability to login to EU Data Centers

[Haziel]

Chaos - Ragnarok : still can't join, error 90002

[Malkav_Nazthalen]

Chaos - Louisoix : same problem
Light - Phoenix : can log in

[BlackPaw]

Since I think that kind of info is public (with server status website etc) for Chaos - Ragnarok it seems that at least port 55027 for the IP 80.239.145.117 is at fault for not letting people log in, it's the one I could find with my limited testing, there may be more of them. if people could crosscheck that info, it would be a start as to where to look (open task manager, open ressource monitor, under network, pin the ff14 executable and the tabs below will only populate with the related ip/port informations). It could explain why world travel doesn't always solve the issue but DC travel does.

On my side it seems the game is trying to connect to this one: 80.239.145.115:55026.

[Rueby]

It seems it's the way login to the servers is handled. I got this after looking at the res mon in windows it is by no means an explanation, merely an educated guess. I have a very short route to the servers (tracert shows 4 hops, 3 of them are my network, around 20-23ms of latency).

I tested with 4 different characters, on the same server. Each world on the DC has multiple IPs and ports to handle connections, this much is logical, for load balancing and whatnot.

Observations so far :

-My characters seem to always connect to the same IP and port (characters are attributed an IP/port combo that changes at set intervals? or doesn't change at all?)

-Char 1, 2, 3 and 4 had different destination IPs and port from each other.

-Char 1, 2 and 3 could connect without issues consistently, but not Char 4.

- I went looking at IPs and ports out of curiosity. for Char 1, 2 and 3, the IP and corresponding port were open.

- for Char 4 port was closed / dropping connection.

It seems it's like a lingering effect of the big DDoS attack or a localized assault on the servers? or maybe network equipment in failsafe/mitigation mode in response to the DDoS/traffic.
Since I think that kind of info is public (with server status website etc) for Chaos - Ragnarok it seems that at least port 55027 for the IP 80.239.145.117 is at fault for not letting people log in, it's the one I could find with my limited testing, there may be more of them. if people could crosscheck that info, it would be a start as to where to look (open task manager, open ressource monitor, under network, pin the ff14 executable and the tabs below will only populate with the related ip/port informations). It could explain why world travel doesn't always solve the issue but DC travel does.

Thank you so much for this investigation I'm about to go to bed, I hope this provides some closure to people though.

Meoni posted a video where he contacted SE support and this is their response

From the general thread...I guess it's comforting to know that our characters aren't somehow stuck for a long time.

[Lhunuial]

I am running into the same issue. Every time I try to log in on Phantom with my character there, I get 90002 errors. when I try to login on my characters on Jenova/Aether I have no problems at all.

[YukiKurozzo]

I will have to add myself to this problem too. My Main is unable to connect to Chaos Datacentre and was logged out at my house in Lavenderbeds (Omega) last night. Also getting the Error Code 90002.

I can travel to light and login there and also play my other char on NA. Only Chaos not working on my end.

[WhatTheJason]

Same for me. Im unable to connect with my Main but other Chars work

[Kilavil]

Same for me... I receive error 10105 when trying to log into my homeworld chaos/ragnarok.
If I data centre travel to light I can log in with the same character

[menelmyaulin]

Same .... Cerberus Chaos...
I can login but everytime i try to join the server, i get a 90002 error

[razotji]

Same problem here (Chaos - Moogle)... 90002 error