DDOS attack

[Valoria3]

On top of that, the devs don't OWE any player information about their daily operations and what specifically they're doing to address any problems. It's cool that they try to keep us informed, but we need to not let the frustration over this inconvenience transform into some kind of entitlement to their business operations information.

This both correct and incorrect. As paying Customers we do have the right to know what is going on when the service are paying for do not work and the company do have to go out and inform on what is going on and what they are doing to combat the issue (In broad strokes and nothing that would tip they hand to the other side of cause) We are entitled to know a few things. like

1, Was the attack aimed at Square Enix's servers or were it against the ISP.
2, Were they able to fight it down (again in broad terms) or did the attack stop on the end of the attacker.
3, Are they going to offer compensation (as required by Directive (EU) 2019/770 Digital contract rules and yes THIS law do count for those of us whom live in the EU even if SQ is not based in the EU)

Now I am not going to jump on the band wagon and rave and rant at SQ but I do think they communication during this have been beyond horrendous because if you go and look at ALL the news posts you will see it's the same one each time just copy pasted with the date edited we as paying costumers are entitled to know what is going one as stated above.

[littlehobbit13]

This both correct and incorrect. As paying Customers we do have the right to know what is going on when the service are paying for do not work and the company do have to go out and inform on what is going on and what they are doing to combat the issue (In broad strokes and nothing that would tip they hand to the other side of cause)

That's exactly the kind of information we should be allowed to know, but I'm referring more to the idea that we should be allowed to have some kind of minute-to-minute updates about what they're doing behind the scenes to address the problem. Even as paying customers, we don't have the right to that level of scrutiny because we're not involved with the business.

Like you said, broad strokes are the goal, but we can also only get that information when they have it. If they still haven't resolved the problem, they may not be able to share some of that information, and they may not even be able to share what information they do have if, again as you said, it would compromise their ability to resolve the situation. As players we need to have a certain level of patience, and when they put together the after action report for this whole incident, that's when we will likely find out about things like compensation. For this DDoS attack to be going on this long, there's probably something unusually complex or sophisticated about it that's making it tricky to get under control. We might all like to joke about "have you tried turning it off and turning it on again" as a go-to tech solution but most of security issues are not that simple and the reality of the situation is that this might just take a minute to resolve.