DDOS attack

[Valoria3]

On top of that, the devs don't OWE any player information about their daily operations and what specifically they're doing to address any problems. It's cool that they try to keep us informed, but we need to not let the frustration over this inconvenience transform into some kind of entitlement to their business operations information.

This both correct and incorrect. As paying Customers we do have the right to know what is going on when the service are paying for do not work and the company do have to go out and inform on what is going on and what they are doing to combat the issue (In broad strokes and nothing that would tip they hand to the other side of cause) We are entitled to know a few things. like

1, Was the attack aimed at Square Enix's servers or were it against the ISP.
2, Were they able to fight it down (again in broad terms) or did the attack stop on the end of the attacker.
3, Are they going to offer compensation (as required by Directive (EU) 2019/770 Digital contract rules and yes THIS law do count for those of us whom live in the EU even if SQ is not based in the EU)

Now I am not going to jump on the band wagon and rave and rant at SQ but I do think they communication during this have been beyond horrendous because if you go and look at ALL the news posts you will see it's the same one each time just copy pasted with the date edited we as paying costumers are entitled to know what is going one as stated above.