Quote Originally Posted by Taliriah View Post
Ah. Their reply to my ticket (that I had opened just in case the problem got overlooked, happened to me once on a smaller issue on their end that was affecting multiple players) was "its because of DDoS". Although I can't fully blame them for giving only a cursory look at tickets in these situations
Very likely the support staff was not aware of the real cause at the time. While CBU3 has a good track record of notifying about issues and why, the time it takes for that information to reach people still needs some work. Boilerplate text really shouldn't take that long to be sent out (they also appear on JP lodestone 15-30 minutes before other regions, which is the really frustrating part, because that sounds like they need to go through translation for no reason).

Oh wait, I just criticised SE, what's wrong with me? Didn't a certain catgirl here say I only defend them no matter what? /s