Quote Originally Posted by caffe_macchiato View Post
You defend them no matter what.
Its just defense about a single issue they are currently facing, and you state "no matter what".

A ddos is a very specific thing that a lot of MMO's can suffer (and often have). A thing that as dev you rarely can act upon, until it already happens to which you have to scale your defense to the attack. The game might face a lot of disconnects, but for most of the day im still capable of playing it quite well. This indicates they are doing a quite good job here. The outage of chaos was clearly a diffirent issue (and if you went to light you could still play). Sure, the outage took its time to fix, but we dont know the details. It might have even be ddos caused. We cant know. But they fixed the issue within a day, and it had a working workaround. That was to me still good management of their game.

This is completely seperate from gameplay issues, which most people do have some complaints about. And while they might be very vocal about it, its often less than 5% of the game where they actualy face those problems. The 95% they enjoy is still the portion that makes them stay.

Dont think that when players sound frustrated that they truly are angry. Its most of the time just an act of feedback in the hopes it reaches the dev team and they get to improve it. And while it often does take a while, if enough players agree (and therefor repeat/bump these threads), it does reach the devs eventualy. Its a healthy system for a game. If you think the devs always must fix the things within a month, you are effectively asking them to break the game by simply not giving them enough time to decide what is best long term.