DDOS attack

[littlehobbit13]

This both correct and incorrect. As paying Customers we do have the right to know what is going on when the service are paying for do not work and the company do have to go out and inform on what is going on and what they are doing to combat the issue (In broad strokes and nothing that would tip they hand to the other side of cause)

That's exactly the kind of information we should be allowed to know, but I'm referring more to the idea that we should be allowed to have some kind of minute-to-minute updates about what they're doing behind the scenes to address the problem. Even as paying customers, we don't have the right to that level of scrutiny because we're not involved with the business.

Like you said, broad strokes are the goal, but we can also only get that information when they have it. If they still haven't resolved the problem, they may not be able to share some of that information, and they may not even be able to share what information they do have if, again as you said, it would compromise their ability to resolve the situation. As players we need to have a certain level of patience, and when they put together the after action report for this whole incident, that's when we will likely find out about things like compensation. For this DDoS attack to be going on this long, there's probably something unusually complex or sophisticated about it that's making it tricky to get under control. We might all like to joke about "have you tried turning it off and turning it on again" as a go-to tech solution but most of security issues are not that simple and the reality of the situation is that this might just take a minute to resolve.

[Laun_dingo]

Yet another attack today, I really hope this ends because I want to be able to finish my Hoh solo run .

[Ayan_Calvesse]

Amazon and Microsoft have been brought down by ddos attacks. No one is safe and anyone who thinks otherwise doesn't understand how internet infrastructure or ddos attacks work.

Shhhh let all the "server admins" on here tell you how easy it is to prevent DDOS attacks. Its kind of insane when you think about it; FF XIV wants to allow in as many users as possible with as fast a ping as possible while folks seem to think that the a DDOS is just a cloud PC pretending to be a bunch of different things. I would recommend people spend more time at places like www.netscout.com; many companies get DDOSed every week and sometimes the recovery might be fast - especially if you own or basically control all the points of ingress. By comparison MMO's and SE are VERY little fish compared to Enterprise IT companies like Microsoft and even then Azure pretty much has access issues almost daily.

Honestly FFXIV is pretty much a front runner in the market and the FFXIV game has a lot of motivated enemies and some very vindictive ex-players that with a little effort and a few 100 dollars can pay for a DDOS; heck you can google that as its not even that super pricey.