Game Crashed while in vanaspati and now cant log back in

[Aernos]

the game crashed yesterday due to server issues since this happened I have been unable to log into my character, on the character screen it is showing as still in vanaspati. when logging in I get the queue but once completes get the 90002 error. I have contacted in game support and they have sent me here

I can log in fine on other characters only my Main character is effected Kell Cosmo/Ragnarok/Chaos

[sweetietreat]

Hey there - in the future whenever there's issues with the game... you may want to check Lodestone first to see if there's been something posted by SE saying they're experiencing issues... especially if there's been +10 posts prior to yours, saying they're having the same issue. SE posted about this yesterday morning informing the community they're being DDoS'd, they just haven't provided an update since: https://eu.finalfantasyxiv.com/lodes...a3ebfcad59d31c

While this doesn't fully explain why you can log onto a main character, but alt characters on the same server (or vice versa), one can assume it's due to the above mentioned issues...

[Aernos]

Hey there - in the future whenever there's issues with the game... you may want to check Lodestone first to see if there's been something posted by SE saying they're experiencing issues... especially if there's been +10 posts prior to yours, saying they're having the same issue. SE posted about this yesterday morning informing the community they're being DDoS'd, they just haven't provided an update since: https://eu.finalfantasyxiv.com/lodes...a3ebfcad59d31c

While this doesn't fully explain why you can log onto a main character, but alt characters on the same server (or vice versa), one can assume it's due to the above mentioned issues...

As stated in my post my issue started before the yesterday maintenance not after and my char is stuck in vanaspati Dungeon so not just the log in error everyone else is posting

[sweetietreat]

Have you tried running Vanaspati on your other characters to ensure it's only your main that is having the issue with running the dungeon?

[Aernos]

can run fine on others yes

[DarkArvan]

As stated in my post my issue started before the yesterday maintenance not after and my char is stuck in vanaspati Dungeon so not just the log in error everyone else is posting

This has nothing to do with the maintanance - the DDoS occured previously. Maybe youre Character is stuck in the instance server. You should contact SE Support directly as error 90002 is a server error.
Technical Forums will not help you here i think.

https://support.na.square-enix.com/contacttop.php?id=5382&la=1&fty=1

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

If this is only affecting one character, then it may be something to do with your locally-saved settings. Go to 'My Documents' > 'My Games' > 'Final Fantasy XIV' and delete that folder. If there are any corrupted files that are associated only with that character, this will get rid of them.

If this does not solve the issue, try updating your graphics card drivers and doing a clean boot. To do a clean boot simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Please be sure to install the game to the C: drive as this works best with Final Fantasy XIV. Lastly, please be sure that no background processes are interfering with FFXIV (i.e. Anti-virus software, OneDrive, Discord etc.)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!