【Win版】コントローラーの接続が定期的に途切れる

[urushima]

元フォーラム
https://forum.square-enix.com/ffxiv/...82%8C%E3%82%8B

▼PS4コントローラーなど使用時、数分に１度約１秒ほど操作不能になる

別フォーラムでもありますが、プレイ中数分に１度約１秒ほど操作ができなくなる現象が起きています。
症状は6.55より起こっており、コントローラーの交換、優先USBの変更も行いましたが変化なし。
またSteamなど別のゲームでは接続が切れることはありません。

▼参考フォーラム
スレッド: コントローラー操作にて数分に１度約１秒ほど操作不能になる
https://forum.square-enix.com/ffxiv/threads/451864

▼参考日記
Mani Ax 日記「2021年最新版 Windows環境でコントローラーが暴走する人たちへ【解決編】」 | FINAL FANTASY XIV, The Lodestone
https://jp.finalfantasyxiv.com/lodes...093.1667131060

▼上記を参考にし、PowerShellにてデバイス確認

************Listening Device Change************
Remove Device
2024/04/18 18:30:52
仮想 HID フレームワーク (VHF) HID デバイス VHF\HID_DEVICE_SYSTEM_VHF\7&3751965&0&4_SLOT00
HID 準拠デバイス HID\HID_DEVICE_SYSTEM_VHF\8&394C4160&0&0000
************Listening Device Change************
Add Device
2024/04/18 18:32:54
仮想 HID フレームワーク (VHF) HID デバイス VHF\HID_DEVICE_SYSTEM_VHF\7&3751965&0&4_SLOT00
HID 準拠デバイス HID\HID_DEVICE_SYSTEM_VHF\8&394C4160&0&0000

▼上記デバイスを無効にしても変化なし
FF14のクライアントの問題かとは思いますが、対応策があればいただけますと幸いです。

※DS4やInputmapperなどの外部ツールは使用しません

▼以下別途実施済み
※公式　[Windows] 周辺機器のトラブル
https://support.jp.square-enix.com/f...67513&ret=main



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Owner\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 0 Region 1
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64 ビット (6.2, ビルド 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700 (20 CPUs), ~2.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS 0418
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 32509.422MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37373.422MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.396GB SYSTEM_FREEDISC_SPACE 204.279GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.114GB SYSTEM_FREEDISC_SPACE 63.721GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12115.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16254.711 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_268e85175aa9e991\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5212
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2024 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12115.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16254.711 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_268e85175aa9e991\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5212
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2024 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 23EA53 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8E12A4C1-8F96-452E-B19A-DD6F15363352}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 1/19/2023 09:00:00
SYSTEM_SOUND MSI G24C4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {139FAE60-C2D6-4C28-858B-95F2E70B8C00}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 1/19/2023 09:00:00
SYSTEM_SOUND スピーカー (UAB-80)
SYSTEM_SOUND_DEVICE_ID {97D66197-5F62-4AD6-94E0-CB384F85EF0E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.3374
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 3/22/2024 09:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0B2B4C0-5F6D-11ED-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {2D802AE0-F8FE-11EE-8003444553540000}
SYSTEM_INPUT_NAME FakerInput Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {74728850-086B-11EE-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8198810-D9BA-11EC-8002444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7472AF60-086B-11EE-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E749690-910D-11EE-8001444553540000}
SYSTEM_INPUT_NAME Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7472D670-086B-11EE-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E74BDA0-910D-11EE-8002444553540000}
SYSTEM_INPUT_NAME Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {821F2D30-D9FC-11EC-8008444553540000}
SYSTEM_INPUT_NAME FIFINE K658 Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2D8051F0-F8FE-11EE-8007444553540000}
SYSTEM_INPUT_NAME FakerInput Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {821F7B50-D9FC-11EC-8009444553540000}
SYSTEM_INPUT_NAME FIFINE K658 Mi
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {54D31B70-D9FC-11EC-8007444553540000}
SYSTEM_INPUT_NAME UAB-80
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7472D670-086B-11EE-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2D807900-F8FE-11EE-8009444553540000}
SYSTEM_INPUT_NAME FakerInput Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7472FD80-086B-11EE-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7472FD80-086B-11EE-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\124.0.2478.67\msedgewebview2.exe 00002F74
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003410
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00005F98
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 0000010C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00007A40
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001B4C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00005F04
C:\Program Files (x86)\Steam\steam.exe 00002FD0
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 000039F0
C:\Program Files\Google\Chrome\Application\chrome.exe 00007914
C:\Program Files\LGHUB\lghub_agent.exe 00006440
C:\Program Files\LGHUB\logi_crashpad_handler.exe 0000243C
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00001CF4
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00003C24
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 00002040
C:\Program Files\McAfee\wps\1.17.226.1\extnhost\mc-extn-browserhost.exe 00002798
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00005464
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00007580
C:\Program Files\WindowsApps\Microsoft.GamingApp_2404.1001.25.0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe 00002A38
C:\Program Files\WindowsApps\Microsoft.GamingApp_2404.1001.25.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 000043D0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24032.123.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00000EC8
C:\Program Files\WindowsApps\MicrosoftCorporationII.WinAppRuntime.Singleton_4000.1082.2259.0_x64__8wekyb3d8bbwe\PushNotificationsLongRunningTask.exe 00006D14
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002D10
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 000017F4
C:\Users\Owner\AppData\Local\Discord\app-1.0.9044\Discord.exe 000035B4
C:\Users\Owner\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00005050
C:\WINDOWS\Explorer.EXE 000016AC
C:\WINDOWS\System32\LocationNotificationWindows.exe 00003308
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000388C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000043AC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002584
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000043C0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00005374
C:\WINDOWS\system32\cmd.exe 00004428
C:\WINDOWS\system32\conhost.exe 000008A8
C:\WINDOWS\system32\sihost.exe 00005208
C:\WINDOWS\system32\svchost.exe 00004C84
C:\WINDOWS\system32\taskhostw.exe 00006E68
C:\WINDOWS\system32\wbem\unsecapp.exe 00006704
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000593C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c51a65fb5ec70f9d\RtkAudUService64.exe 000078C8
C:\Windows\System32\GameBarPresenceWriter.exe 00004A14
C:\Windows\System32\RuntimeBroker.exe 00000638
C:\Windows\System32\SecurityHealthSystray.exe 0000357C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000AF0
C:\Windows\System32\smartscreen.exe 00006C14


公式様のアドバイスによりスレッドを移動しました。