Companion App Premium Mogstation Page stuck Reloading

[VyelChuChu]

As the title says, when I try to click "Next" on the Companion App page in the mogstation to begin the process of buying the subscription, it simply reloads the page. I've followed the suggestions that SE support has given to no avail. I've tried it on my phone, Microsoft Edge, Chrome, Firefox, using only my phone data instead of wifi, I've reset our internet, I've cleared my app data and cookies on all said browsers multiple times, I've added crysta to my account, and I've made sure my card information is accurate. I've also waited 24 hours before doing all this over again.

I suppose I'm just curious if this is happening for anyone else? There was mention that SE is running into issues with Visa cards in the Americas right now, so I'm wondering if that's part of it? But it honestly just seems like a website issue instead of anything on my end or the card's end at this point.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the router by shutting down the router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[NovaNocturnal]

I'm also having the same issue and went through all the troubleshooting listed above. I'm hoping the issue will be resolved with the next mogstation maintenance.

[Votraftur]

Good morning! Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!