Game Crashes to Desktop

[KernelWizard]

Hello this is my first time posting here. Today my game suddenly start crashes out and after that whenever I try to log in, just as the title screen went to "Square Enix" the game always crashes to desktop. The first time the crash happened while I was in game there was a message of "An unexpected error has occurred. Exiting FINAL FANTASY XIV", but there's no message of this sort after that. Before this there was a series of "An unexpected error has occurred. Exiting FINAL FANTASY XIV" occuring on my game too, but a reinstall fix that and I was able to play for quite many hours before this crash happened.

My computer information:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ACER\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx (8 CPUs), ~2.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.18
SYSTEM_LANGUAGE ไทย (Regional Setting: ไทย)
SYSTEM_MEMORY 7068.578MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17308.578MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.593GB SYSTEM_FREEDISC_SPACE 57.225GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 74.021GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) Vega 8 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x15DD)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1008.891 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3534.289 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0345857.inf_amd64_b3e5201120595f1e\B346156\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345857.inf_amd64_b3e5201120595f1e\B346156\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345857.inf_amd64_b3e5201120595f1e\B346156\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345857.inf_amd64_b3e5201120595f1e\B346156\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11028.1002
SYSTEM_GRAPHICS_DRIVER_DATE 8/26/2019 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 560X Series
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67EF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 7611 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0345857.inf_amd64_b3e5201120595f1e\B346156\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345857.inf_amd64_b3e5201120595f1e\B346156\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345857.inf_amd64_b3e5201120595f1e\B346156\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345857.inf_amd64_b3e5201120595f1e\B346156\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11028.1002
SYSTEM_GRAPHICS_DRIVER_DATE 8/26/2019 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {77DF76FC-7B10-4642-B117-C9053D7740A9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8644
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/26/2019 07:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF5406E0-CC02-11EE-8009444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF5677E0-CC02-11EE-800A444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF5677E0-CC02-11EE-800B444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF5677E0-CC02-11EE-800C444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF5406E0-CC02-11EE-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF5406E0-CC02-11EE-8005444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF5406E0-CC02-11EE-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

MainWindow
FFXIVLauncher
game wont stop crashing (please help) : r/ffxiv - Google Chrome
Settings
Settings
Microsoft Text Input Application
FINAL FANTASY XIV - A Realm Reborn


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

GOM Player
Google Chrome
Internet Download Manager
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Microsoft Office Professional Plus 2010
PhotoScape
Steam
USB Disk Security
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.38.33135
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.38.33135
Epic Online Services
Microsoft Office Professional Plus 2010
Microsoft Office Access MUI (Thai) 2010
Microsoft Office Excel MUI (Thai) 2010
Microsoft Office PowerPoint MUI (Thai) 2010
Microsoft Office Publisher MUI (Thai) 2010
Microsoft Office Outlook MUI (Thai) 2010
Microsoft Office Word MUI (Thai) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Thai) 2010
Microsoft Office Proofing (Thai) 2010
Microsoft Office InfoPath MUI (Thai) 2010
Microsoft Office Shared MUI (Thai) 2010
Microsoft Office OneNote MUI (Thai) 2010
Microsoft Office Groove MUI (Thai) 2010
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.38.33135
Adobe Acrobat XI Pro
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33135
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Epic Games Launcher
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox (x64 th)
Mozilla Maintenance Service
Baldur's Gate 3
VLC media player
WinRAR 6.00 (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.38.33135
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Artix Game Launcher 2.1.2
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
NitroSense Service
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (Thai) 2010
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.38.33135
Microsoft .NET Host - 6.0.11 (x64)
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft .NET Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dolby Audio X2 Windows API SDK
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Internet Download Manager\IDMMsgHost.exe 000013C4
C:\Program Files (x86)\Internet Download Manager\IDMan.exe 0000277C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000004D8
C:\Program Files (x86)\USB Disk Security\USBGuard.exe 00002740
C:\Program Files\Google\Chrome\Application\chrome.exe 00001DB4
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000024FC
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000019D8
C:\Users\ACER\AppData\Local\FluxSoftware\Flux\flux.exe 00002554
C:\Windows\Explorer.EXE 000012DC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001A1C
C:\Windows\System32\CompPkgSrv.exe 000014A8
C:\Windows\System32\RuntimeBroker.exe 00001E9C
C:\Windows\System32\SecurityHealthSystray.exe 00000E68
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000A30
C:\Windows\System32\smartscreen.exe 00000DD0
C:\Windows\System32\svchost.exe 00000AA8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000988
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001A7C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000015EC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000256C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002870
C:\Windows\system32\ApplicationFrameHost.exe 000033E8
C:\Windows\system32\DllHost.exe 00002A1C
C:\Windows\system32\backgroundTaskHost.exe 00002A38
C:\Windows\system32\cmd.exe 00003018
C:\Windows\system32\conhost.exe 0000305C
C:\Windows\system32\sihost.exe 00001678
C:\Windows\system32\svchost.exe 000003D4
C:\Windows\system32\taskhostw.exe 000036BC
D:\ Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001FB4
D:\ Steam\steam.exe 0000051C
D:\ Steam\steamapps\common\VPet\VPet-Simulator.Windows.exe 0000264C
D:\Epic Games\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00002504
D:\Epic Games\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000142C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000031D8
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000014F0

[DarkArvan]

Please update your Graphic Drivers, as your are outdated ( 8/26/2019 07:00:00).

https://www.amd.com/en/support/downl...n-rx-560x.html