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  1. #1
    Player
    DalmascanBun's Avatar
    Join Date
    May 2024
    Posts
    11
    Character
    Leyla Keanas
    World
    Brynhildr
    Main Class
    Gunbreaker Lv 90

    Invalid Address (Since the first one was closed...)

    With the new payment processor change, players in rural communities it seems are unable to update their address as required by Square Enix's new payment processor.

    When you do, it gives you an error... "The address is invalid. Please confirm the entered data." - Despite me grabbing my driver's license and copying my physical address off of it.

    This has been an issue amongst many others, such as card unavailable which has an unanswered thread, and the only "fix" is to set your address to a nearby city, which is absurd.

    The issue is supposedly even worse for players outside of NA/EU, in which they have to find the address of a random public place in the US to get the address to be considered valid.

    I am unable to use any services on the online store and mog station, because of this. So please, fix it

    Edit: Troubleshooting I have tried following other threads and reddit posts.

    Using a different browser. (Microsoft Edge)
    Using mobile with wifi disconnected.
    Waiting 24-48 hours between attempts to update
    Check to see if my address is valid with my country's postal service.
    Inputting my information in all caps and lower case
    Clearing Cache

    Edit2: Also I play the game through the SE website on PC, not on steam or console. As the last thread was someone having the same issue on steam.

    Edit3: Tried verifying my address with canada post as mentioned on the thread, putting the information in all caps. Still didn't go through.
    (4)
    Last edited by DalmascanBun; 05-03-2024 at 11:56 AM.