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  1. #1
    Player
    DalmascanBun's Avatar
    Join Date
    May 2024
    Posts
    11
    Character
    Leyla Keanas
    World
    Brynhildr
    Main Class
    Gunbreaker Lv 90
    Quote Originally Posted by rcnovs42 View Post
    my past 3 months of transactions of crysta have been been good until i encountered this

    "The address is invalid. Please confirm the entered data."

    it wont allow me to purchase crysta when i click "Next" and i dont know whats wrong with their sites and payment transactions right now..
    I'm honestly waiting to see what the online store maintenance brings tonight, I'm hopeful
    (0)

  2. #2
    Player
    DalmascanBun's Avatar
    Join Date
    May 2024
    Posts
    11
    Character
    Leyla Keanas
    World
    Brynhildr
    Main Class
    Gunbreaker Lv 90
    Even an online store/mog station maintenance and no change to the situation.
    (0)

  3. #3
    Player
    Kelamoo's Avatar
    Join Date
    Jan 2020
    Location
    Gridania
    Posts
    6
    Character
    Keruri Peacecraft
    World
    Goblin
    Main Class
    Dancer Lv 90
    I didn't have any issues until after I pre-ordered DT. I tried to buy some emotes from the mog store today, and it wanted me to confirm my address. It has me listed as living in Michigan, US. I live in Ontario, Canada(When I created my account, I selected Canada as my country and Ontario as my province). Yet somehow my postal code, town name, and address were correct, but apparently I now live in the US? How did this even happen?! It doesn't matter what I do, I cannot confirm my address. So now I cannot purchase anything, and I am not sure if I will be able to re-new my sub next month.

    Edited to add - I did contact support. They told me to create new account, buy the game again, and start over.
    (0)
    Last edited by Kelamoo; 05-20-2024 at 09:51 AM.

  4. #4
    Player
    Cat_Girl's Avatar
    Join Date
    Mar 2024
    Posts
    86
    Character
    Cat Girl
    World
    Cuchulainn
    Main Class
    Marauder Lv 15
    Quote Originally Posted by Kelamoo View Post
    I didn't have any issues until after I pre-ordered DT. I tried to buy some emotes from the mog store today, and it wanted me to confirm my address. It has me listed as living in Michigan, US. I live in Ontario, Canada(When I created my account, I selected Canada as my country and Ontario as my province). Yet somehow my postal code, town name, and address were correct, but apparently I now live in the US? How did this even happen?! It doesn't matter what I do, I cannot confirm my address. So now I cannot purchase anything, and I am not sure if I will be able to re-new my sub next month.

    Edited to add - I did contact support. They told me to create new account, buy the game again, and start over.
    If you want to fix the address issue, you can if you want, change your address to The White House, just google it and put the address in exactly as listed and it will work.

    I had to use it on my NA account since it requires an NA address, it worked.
    If it wont let you use your own, then you have no choice, since SE will never allow Region/Country change.
    (0)

  5. #5
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

    This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

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