Black screen after a few minutes

[BloomWasTaken]

I'm travelling currently so I've got a laptop to be able to do work and play games like FF14 whilst I'm away but for some reason FF14 has this issue where my screen will just turn black, the audio will cut out entirely and I can't tab out after that point because my screen is stuck and so I have to manual restart my laptop with the power button.

I have all of the graphics at the lowest they can go and I'm getting more than 60 FPS, temps are fine as well from what I can tell.
The game seemed to run perfectly fine in an without any players at the time (one of the Endwalker open areas) but I only tried this once so I'm not sure if this is proof of anything yet.

I teleported to Gridania since that's a starting area which people are always frequenting (I have the character & object limit set to the minimum too for context) and it runs fine (60+ FPS) but then the game very abruptly goes black and the audio goes out as I stated before.

I do have 2 other characters (one is on the same server as my main account and another on one of the Japanese servers), however I haven't tested if this issue persists on those other characters.

I've also done the "Restore Game Data" option too which didn't change anything. I'm genuinely not sure what the issue could be a this point. I don't have this issue is any other games or applications.

Here are my specs:

IMPORTANT NOTE - The information below may say that I'm using the Intel(R) UHD Graphics rather than the NVIDIA GeForce RTX 4060 but that's because the laptop came with both the GPUs names switched for some reason and so the GPU I'm actually using is the 4060 even though it may say otherwise.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mkjac\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13620H (16 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS N.1.03A01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32506.277MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34554.277MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.645GB SYSTEM_FREEDISC_SPACE 518.453GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16253.139 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1600 (32 bit) (240Hz)
SYSTEM_GRAPHICS_DRIVER <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_faf3bcecf744f99a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_faf3bcecf744f99a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_faf3bcecf744f99a\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.4502
SYSTEM_GRAPHICS_DRIVER_DATE 6/14/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060 Laptop GPU
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_c33123f30e4c53c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_c33123f30e4c53c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_c33123f30e4c53c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_c33123f30e4c53c2\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5222
SYSTEM_GRAPHICS_DRIVER_DATE 4/10/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Logitech PRO X Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {A0B4AD6E-4097-4492-8CE1-2882EEB52D5C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2024.2.52.4119
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/13/2024 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {DD226A42-CA59-498A-A7F7-E1E39B6C809E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9539.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/3/2023 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36923220-FCF2-11EE-8008444553540000}
SYSTEM_INPUT_NAME PRO X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3431A30-F801-11EE-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3438F60-F801-11EE-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D343DD80-F801-11EE-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3442BA0-F801-11EE-8008444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D34452B0-F801-11EE-800A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D34479C0-F801-11EE-800C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D344A0D0-F801-11EE-800E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D344C7E0-F801-11EE-8010444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D344C7E0-F801-11EE-8012444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9068E660-0632-11EF-8001444553540000}
SYSTEM_INPUT_NAME G Pro Wireless Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90690D70-0632-11EF-8002444553540000}
SYSTEM_INPUT_NAME G Pro Wireless Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D345D950-F801-11EE-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3462770-F801-11EE-8017444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3469CA0-F801-11EE-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D34738E0-F801-11EE-801C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3475FF0-F801-11EE-801E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D347FC30-F801-11EE-8021444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D348E690-F801-11EE-8023444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90693480-0632-11EF-8003444553540000}
SYSTEM_INPUT_NAME G Pro Wireless Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3490DA0-F801-11EE-8025444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3490DA0-F801-11EE-8026444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D34982D0-F801-11EE-8029444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D349F800-F801-11EE-802B444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36925930-FCF2-11EE-8009444553540000}
SYSTEM_INPUT_NAME PRO X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3692F570-FCF2-11EE-800A444553540000}
SYSTEM_INPUT_NAME PRO X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3692F570-FCF2-11EE-800B444553540000}
SYSTEM_INPUT_NAME PRO X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D34A4620-F801-11EE-802D444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90693480-0632-11EF-8004444553540000}
SYSTEM_INPUT_NAME G Pro Wireless Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Opera
FFXIVLauncher
Device Manager
Windows Input Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
MSI Afterburner 4.6.5
DeskPins
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Adobe Photoshop 2024
Adobe Premiere Pro 2024
RivaTuner Statistics Server 7.3.4
Steam
UXP WebView Support
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31326
Lightshot-5.5.0.7
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.32.31326
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.32.31326
TechPowerUp GPU-Z
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.32.31326
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 6.0.26 (x64)
Futuremark SystemInfo
TwitchLink
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Vortex
CPUID HWMonitor 1.53
Mister Horse Product Manager
STAR WARS™: The Old Republic™
DRAGON QUEST XI S: Echoes of an Elusive Age – Definitive Edition
Old School RuneScape
DARK SOULS™ II: Scholar of the First Sin
Golf With Your Friends
Celeste
CHRONO TRIGGER
Slay the Spire
Noita
Halo: The Master Chief Collection
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft .NET Runtime - 6.0.26 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Windows Desktop Runtime - 6.0.26 (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31326
Logitech G HUB
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Control Center Service
Microsoft .NET Host - 6.0.26 (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 552.22
NVIDIA GeForce Experience 3.27.0.120
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.120
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.50.831.832
NVIDIA Virtual Audio 4.49.0.0
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31326
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft .NET Host FX Resolver - 6.0.26 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\DeskPins\deskpins.exe 00003D2C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000219C
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.7\Lightshot.exe 00003D64
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 0000330C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003CEC
C:\Program Files\LGHUB\lghub_agent.exe 00003188
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00003158
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001864
C:\Program Files\OEM\Control Center\UniwillService\MyControlCenter\OSDTpDetect.exe 0000169C
C:\Program Files\WindowsApps\AdobeNotificationClient_3.0.1.1_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000027DC
C:\Program Files\WindowsApps\ControlCenter3_5.1.50.6_x64__h329z55cwnj8g\Win32\SystrayComponent.exe 00003368
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24032.123.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002218
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 0000266C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002F8C
C:\Users\mkjac\AppData\Local\FluxSoftware\Flux\flux.exe 00003058
C:\Users\mkjac\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002CD0
C:\Users\mkjac\AppData\Local\Programs\Opera GX\107.0.5045.89\opera_crashreporter.exe 00003534
C:\Users\mkjac\AppData\Local\Programs\Opera GX\opera.exe 00003F0C
C:\WINDOWS\Explorer.EXE 000021D0
C:\WINDOWS\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_a232fd65d8604eb5\ipf_helper.exe 00001CD4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003004
C:\WINDOWS\system32\DllHost.exe 00002890
C:\WINDOWS\system32\NhNotifSys.exe 000033E0
C:\WINDOWS\system32\conhost.exe 000021C0
C:\WINDOWS\system32\sihost.exe 000011B8
C:\WINDOWS\system32\svchost.exe 00002860
C:\WINDOWS\system32\taskhostw.exe 00002018
C:\WINDOWS\system32\wbem\unsecapp.exe 00002C50
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7de98da61391430f\RtkAudUService64.exe 00001B3C
C:\Windows\System32\RuntimeBroker.exe 00001D7C
C:\Windows\System32\SecurityHealthSystray.exe 00002EC4
C:\Windows\System32\SystemSettingsBroker.exe 0000073C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001A50
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002584
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 0000256C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000010B8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000036D4

[Larirawiel]

Do you play the game over the Intel iGPU or over the RTX 4060? Because if you have to lower the details to minimum to get over 60 fps then it seems to be the Intel iGPU. If you play it over the iGPU then change it to the RTX 4060.



Cheers

[BloomWasTaken]

I've made sure that it's using the RTX 4060 by comparing the performance of the two GPU options across a handful of games so I'm positive it's using the correct one, I have the Intel iGPU disabled as well so the laptop can only use the 4060. For context I'm getting almost 100+ FPS in the Endwalker open area I tried but I get around 60 FPS in the main aetheryte area of Gridania. This is also with the resolution lowered to about 1920 x 1200 if I remember correctly.

[Larirawiel]

OK. In the event log, is there something, that indicates, that a driver crashed?



Cheers

[BloomWasTaken]

I'm not sure what that is, would you be ok with walking me through where I can find that, if it's not too much to ask?
If you're meaning a crash / error message when the game goes black, there isn't any message that comes up.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
At what point does the issue occur?
How often does the issue occur?

Could you provide the exact error message received?
Are you running any additional programs alongside Final Fantasy XIV?
Does this crash occur on more than one character?
Were any update or changes made to the PC around the time of the crash?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[DarkArvan]

Do not disable the Intel HD, it is responsible for displaying the image, though the nvidia gpu is rendering, please update the driver for the intel HD.
Check here for the newest.
https://www.intel.de/content/www/de/...s-windows.html

You can choose the right GPU for the game/app via NVIDIA Control Panel