Unable to use Visa debit (north American)

[Saviin]

Mine went through fine on my sub. The key was it was setup before the change. If your friend tries to buy from the store or change something like adding a retainer it may very well fail.

I tested this by adding a retainer and suddenly my Visa Debit that worked a couple days before stopped working.

Confirmed, this is what happened to me. Went to update my account to add a retainer, and all of a sudden "Card is not available". I tried to follow the method of an earlier poster and check with my bank and with Visa itself, but neither of them have a block, and the bank can't find any record of a failed attempt to even process my debit card, so it's not even getting that far. Sounds like SE (or their new payment processor) messed up the settings and authorizations bigtime. Would be nice to get an update from SE though, even just a "still looking into it, DDOS taking up current resources" type of thing, cause priorities are a thing; but the last one we have is an acknowledgement on May 1.

Was able to confirm that Amazon Pay (linked to my debit card) and my visa Credit card worked fine, but my debit card is evidently a no-go. My uniformed guess (more of a bet, really): the payment processor has some setting that for security purpose does not acknowledge debit cards in an attempt to prevent identify theft, or fraudulent charges. Just, feels bad, you know?

[Ancalagon_Blacktalon]

I just got hit with it and I have my suspicions that it might be address-mismatch nonsense lol

Went to buy the crescent moon mount - first time I've bought something in the online store in months. But the site asked me to double-check my address, which I thought was odd. It looked correct like always. Also, it actually had a field for those extra four ZIP characters, which is blank by default on my end because you actively need to go look that shit up if you want to know it.

And now the card doesn't work on the online store. Time will tell if this will also apply to my sub lol (it uses the same card but I have no idea if the online store and the service accounts use exactly the same process). This was true even after I applied the extra ZIP characters to the address.

...also my credit card from a different provider doesn't work either, which now has me sweating bullets.

For debug purposes the error looks like this:

[Coletergeist]

+1 to experiencing this same issue. Cannot buy anything from the online store currently. Bummer.

[Krokov]

So somewhat silly question, all those saying the stuff bout Amazon Pay, I know about the way its been with the Online Store, the question is when you in relation to subscription are you all referring to purchasing Crysta or using Amazon Pay itself to pay for your subscription?

[Ramahan53]

I just got hit with it and I have my suspicions that it might be address-mismatch nonsense lol

Went to buy the crescent moon mount - first time I've bought something in the online store in months. But the site asked me to double-check my address, which I thought was odd. It looked correct like always. Also, it actually had a field for those extra four ZIP characters, which is blank by default on my end because you actively need to go look that shit up if you want to know it.

And now the card doesn't work on the online store. Time will tell if this will also apply to my sub lol (it uses the same card but I have no idea if the online store and the service accounts use exactly the same process). This was true even after I applied the extra ZIP characters to the address.

...also my credit card from a different provider doesn't work either, which now has me sweating bullets.

For debug purposes the error looks like this:

That wasn't an error. Because the system wasn't able to connect with the VISA databank the card is unavailable for use.

[Myrany]

So somewhat silly question, all those saying the stuff bout Amazon Pay, I know about the way its been with the Online Store, the question is when you in relation to subscription are you all referring to purchasing Crysta or using Amazon Pay itself to pay for your subscription?

Yes to use Amazon pay or paypal you have to pay the sub through crysta

It isn't an elegant solution but at least it is working for some people

[AngelicDeath]

I been having to use same card on amazon to buy anything still no fix

[Ancalagon_Blacktalon]

That wasn't an error. Because the system wasn't able to connect with the VISA databank the card is unavailable for use.

so that means it can't connect with the Discover databank either? that was the credit card I attempted after my debit card failed, and I got the same error there. :thinking:

[Gaiinahat]

I wasn't able to use my Visa Debit card, but my Visa Credit card from the same bank works (USA).

[Myrany]

I wasn't able to use my Visa Debit card, but my Visa Credit card from the same bank works (USA).

Yep I also had that experience. Also US. For us it seems to be entirely a debit card problem.