So I bought the collectors edition of 1.0, created a character on Excalibur server and played during the free 30 day trial. I didn't enjoy the game back then so I stopped playing after. Come ARR, I made a new character in Siren and was given the onion helm. I deleted my old character in Excalibur. I didn't realize that 1.0 characters would have the legacy mark.

Fast forward years later, I attempted to recover my deleted character, and while the GMs were able to locate my character, they said this account does not qualify for legacy status, not even the legacy mark.

From what I understand, the only requirement to get the legacy mark was to have a character created in 1.0, which I did, but why are the GMs telling me that I don't qualify?