Twelve99 Problem again

[Leeroy]

Greetings Charles_Cimeaurant,

I'm really sorry to hear that you and your fellow adventurers have been experiencing these connection issues.

We would like to ask for the following information to get a better idea of the issue:

- Error messages (If any):
- Type of connection (wired or wireless):
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone):
- Are there other programs being used when running FFXIV:
- Re-Confirm what data center and server/world were you trying to connect to:
- What is the ISP and what region/country are you connecting from:

We would also like to ask what you have tried so far to alleviate the issue:

Also, seeing as this appears to be a recurring issue from a specific connection (twelve99), on top of replying back here with the requested information, I'd also suggest submitting the traceroute information through our submission form as directed by our sticky post here: https://forum.square-enix.com/ffxiv/...t-Loss-and-Lag

At this time, we are also experiencing DDoS attacks further causing issues with connectivity to the game. The most recent announcement can be found via our official lodestone post here: https://na.finalfantasyxiv.com/lodes...a77a75683c3aeb


We look forward to hearing back from you as well as for any and all reports made through the packet loss and lag submission form.

- Error messages (If any):
No error messages as there are no disconnects, just lag (from usual 20-25ms jumps up to 100-200 ms latency), packet loss causing rubber banding, battles freezing for 2-5 sec then everything releasing at once, actions failing, etc

- Type of connection (wired or wireless):
Wired VDSL connection

- Frequency at which error occurs:
99% of the days for the past year+, always during prime time from around 6pm until around 11pm CET, all good outside this time frame

- Are there other programs being used when running FFXIV:
None worth mentioning, why and how would any program cause lag starting on twelve99 hops only and not before, and only during prime time. This is clearly twelve99 congestion.

- Re-Confirm what data center and server/world were you trying to connect to:
EU datacenter both Chaos and Light, Home world Ragnarok but same issue on any world. For NA/JP/OC there is no difference in latency during their prime time vs out of prime time (tested), although higher latency due to physical distance.

- What is the ISP and what region/country are you connecting from:
ISP: Hrvatski Telekom (T-HT), T-Com, Region: Europe, Croatia

Regarding the packet loss and lag submission form, I've submitted a great dozen reports ever since this started happening to no avail, it's ongoing for over a year now. It used to be all normal (or at least without daily congestion) before certain maintenance on SE's ISP side, where routing changed from Congent to twelve99.

[DhahliaQ]

Hello,
I have the same issue as the others have outlined, the game is genuinely unplayable during peak hours and this is unacceptable.

- Error messages (If any): None, it's a packet loss issue which causes rubberbanding but doesn't disconnect me from the game
- Type of connection (wired or wireless):Wired
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone): Every day after 18:00 CEST, no clue how long it lasts because I just can't be bothered to keep an unplayable game running.
- Are there other programs being used when running FFXIV: This is irrelevant, me having a browser, music player, or Discord open is not the cause of the issue.
- Re-Confirm what data center and server/world were you trying to connect to: Light - Zodiark
- What is the ISP and what region/country are you connecting from: Telekom, Hungary