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  1. #1
    Player
    AlucaDragonheart's Avatar
    Join Date
    Oct 2021
    Location
    Ul'Dah
    Posts
    90
    Character
    Aluca Angelus
    World
    Diabolos
    Main Class
    Dark Knight Lv 100

    "Invalid Address" when trying to make Steam Payment

    I don't know what this issue is, but I've always paid with Steam payment for years, now it's telling me that I need to change my address and that it's invalid whenever I try to alter the smallest thing, not letting me progress to my payment. I've literally never changed countries or the province I live in, in my entire life.
    (1)

  2. #2
    Player
    Cat_Girl's Avatar
    Join Date
    Mar 2024
    Posts
    86
    Character
    Kitty Cat
    World
    Cuchulainn
    Main Class
    Conjurer Lv 33
    I just paid for my subscription with Steam Payment and had no issue, I was not asked to update my address or anything.

    Are you using Steam Wallet or Auto-Renew to pay, if Auto-Renew, I would logout and restart Steam, the same if logged in to the Steam site, and then select on the MogStation "Steam Wallet" and when it loads up the site, select to "Add Funds" to the Wallet and then it should skip Square Enix's payment processor and be successful.
    (2)

  3. #3
    Player
    AlucaDragonheart's Avatar
    Join Date
    Oct 2021
    Location
    Ul'Dah
    Posts
    90
    Character
    Aluca Angelus
    World
    Diabolos
    Main Class
    Dark Knight Lv 100
    I bought a game time card to try to get past this and it still redirects me to change my address and then saying it's invalid... I'll just wait a week or so and hopefully this is fixed.

    EDIT: Well I fixed it, I had to change my address to a nearby city, apparently the new processor thing doesn't recognize rural towns. If anyone else is having the same issue, try that.
    (1)
    Last edited by AlucaDragonheart; 04-29-2024 at 03:50 AM.

  4. #4
    Player
    Cat_Girl's Avatar
    Join Date
    Mar 2024
    Posts
    86
    Character
    Kitty Cat
    World
    Cuchulainn
    Main Class
    Conjurer Lv 33
    From what I've read, you need to check your actual address in a postcode finder such as for NA, USPS official site and type in your address, it should re-correct it to the updated format.

    Though for Steam users, if you use the Steam Payment option on the main page, you will not be asked to update anything, as Steam processes the payment, not Square Enix, so why you got asked to change your address I don't know.
    (2)

  5. #5
    Player
    AngelicDeath's Avatar
    Join Date
    Feb 2017
    Location
    Shirogane
    Posts
    79
    Character
    Kuroshi Hotoke
    World
    Marilith
    Main Class
    Astrologian Lv 100
    I updated my matching address and no fix for me
    (0)

  6. #6
    Player
    Cat_Girl's Avatar
    Join Date
    Mar 2024
    Posts
    86
    Character
    Kitty Cat
    World
    Cuchulainn
    Main Class
    Conjurer Lv 33
    Login to the MogStation, select Steam Payment from the landing page, select Entry or Standard and then 30 days, select Steam Wallet then once it asks you to login to the Steam website simply click "Add Funds" if the Wallet doesn't have enough, charge it, done.

    You can add funds from multiple sources, none of which have anything to do with SE.

    Unsure if selecting Auto-Renew requires some form of check, but it should not.

    How are you getting an invalid address error with the Steam version, where in that process I mentioned above?
    (2)

  7. #7
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    850
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We are glad to hear that are you are no longer experiencing this issue. Should the issue persist for others, we recommend contacting the Support Center appropriate for the region of the affected account.

    This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!
    (0)