Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response to your concern. If the issue persists after the provided troubleshooting steps and the bug forum post was closed, we suggest trying to create a support ticket directly instead to report the in-game bug here:
https://support.na.square-enix.com/c...382&la=1&fty=2

Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!