Results 1 to 10 of 103

Hybrid View

  1. #1
    Player
    Delsus's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah, where else?
    Posts
    3,697
    Character
    Delsus Highwind
    World
    Odin
    Main Class
    Red Mage Lv 86
    I can't buy extra retainers or add the premium companion app, I go through everything and click agree and continue and it just redirects me to the page before, SE needs to acknowledge this, I've used firefox, edge and edge on my phone, so in total 3 browsers, this is not a local issue.

    My registered card is a mastercard credit card as well, so it's no isolated to a specific card type.
    (0)

  2. #2
    Player
    TzaeBlade's Avatar
    Join Date
    May 2024
    Posts
    7
    Character
    Tzaelah Khepri
    World
    Balmung
    Main Class
    Dancer Lv 90
    Quote Originally Posted by Delsus View Post
    I can't buy extra retainers or add the premium companion app, I go through everything and click agree and continue and it just redirects me to the page before, SE needs to acknowledge this, I've used firefox, edge and edge on my phone, so in total 3 browsers, this is not a local issue.

    My registered card is a mastercard credit card as well, so it's no isolated to a specific card type.
    I tried with Chrome and Firefox.

    Maybe a VPN will work around it? (Spitballing and wondering if someone else has tried, out loud.)

    I find it sad that we're having to try and come up with solutions, faster than the people who maintain the store.
    (0)

  3. #3
    Player
    Crowzer's Avatar
    Join Date
    Jun 2019
    Posts
    79
    Character
    Crowzer Bonescythe
    World
    Cerberus
    Main Class
    Summoner Lv 90
    Same here. Guess we have to wait days to get a fix about...

    Edit : there was a maintenance on the website but still doesn't work.
    (0)
    Last edited by Crowzer; 05-01-2024 at 08:08 PM.

  4. #4
    Player

    Join Date
    Aug 2013
    Posts
    99
    I can't buy retainers or anything on mogstation or the online store, all I get is This card is unavailable. I was able to use my card before they broke everything. This is my only card. The website even says you can use debit cards.

    I tried contacting NA support and got the same go away not my problem respsone everyone else did.

    I think they should turn off the auto-demolition timer until they actually fix the problem.

    To not even acknowledge the problem is very unprofessional.
    (1)