Been struggling the past few days with this problem and needless to say, the support was very unhelpful. I even asked if this is a possible glitch from the recent update they've done but they pretty much avoided answering that question all together.
Would be nice for SE to acknowledge this especially since it's affecting so many players.
Getting a time card off of amazon has done the trick though, but I'm not sure how to get my extra retainers back since I can't use my card at all.