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  1. #41
    Player
    unjourneyed's Avatar
    Join Date
    Jan 2022
    Posts
    37
    Character
    Thereza Oseniah
    World
    Siren
    Main Class
    Botanist Lv 90
    Having the same issues. I let my subscription elapse a few days or so ago (you still have a forum access for a period of time; I won't be able to reply to anything soon), but now I'm unable to pay for Crysta the way I usually do with with VISA debit payments with the 401 error (all the information is correct, address, numbers ... etc)
    Kinda frustrating because VISA was one of the payments that was allowed. I also still haven't pre-ordered Dawntrail yet and was going to do soon on my return. I understand it takes time to collect information and notify affected players over Lodestone, but using time cards does not solve the issue perfectly. For myself, I do not like 60-day game time stretches, so 30-day via Crysta is enough to drop the game for a while without feeling I'm wasting too much game time; I also have issues getting time cards at times as well. To be honest, it does not help that being so close the new expansion release without pre-ordering has me a bit worried about the current state of the issue without notification. Here's hoping this issue gets resolve within the month of May or early June.
    (1)

  2. #42
    Player
    Avoidant's Avatar
    Join Date
    Feb 2023
    Posts
    8
    Character
    Ruka Lux
    World
    Phoenix
    Main Class
    Sage Lv 90
    I made an account on the forums just to post about having the same problem. Please pause house demolition while working on a fix, at least. It's an unprofessional look having payment processing issues just before the release of Dawntrail. I really wish they'd tested this out properly before rolling it out, considering the amount of people using these very normal payment methods who are now having issues. Hoping for an official statement soon over this matter.
    (4)

  3. #43
    Player
    Riakon's Avatar
    Join Date
    Sep 2013
    Posts
    12
    Character
    Taric Starborn
    World
    Ultros
    Main Class
    Archer Lv 50
    still waiting on a response to this thread no way someone hasn't seen it by now and it seems like we're just being ignored.
    (2)

  4. #44
    Player
    Titor's Avatar
    Join Date
    Apr 2014
    Location
    Garlemald
    Posts
    1,228
    Character
    Titor Jaraba
    World
    Balmung
    Main Class
    Alchemist Lv 100
    thought I'd be fine being a US citizen my whole live, using my valid US address, and still living in the US.
    I have a US credit card that I've used without issue for payment for years. Suddenly it's unavailable.

    Thankfully amazon pay works but I really don't like using third party payment methods if I don't have to.
    (0)

  5. #45
    Player
    Delsus's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah, where else?
    Posts
    3,697
    Character
    Delsus Highwind
    World
    Odin
    Main Class
    Red Mage Lv 86
    I can't buy extra retainers or add the premium companion app, I go through everything and click agree and continue and it just redirects me to the page before, SE needs to acknowledge this, I've used firefox, edge and edge on my phone, so in total 3 browsers, this is not a local issue.

    My registered card is a mastercard credit card as well, so it's no isolated to a specific card type.
    (0)

  6. #46
    Player
    TzaeBlade's Avatar
    Join Date
    May 2024
    Posts
    7
    Character
    Tzaelah Khepri
    World
    Balmung
    Main Class
    Dancer Lv 90
    Quote Originally Posted by Delsus View Post
    I can't buy extra retainers or add the premium companion app, I go through everything and click agree and continue and it just redirects me to the page before, SE needs to acknowledge this, I've used firefox, edge and edge on my phone, so in total 3 browsers, this is not a local issue.

    My registered card is a mastercard credit card as well, so it's no isolated to a specific card type.
    I tried with Chrome and Firefox.

    Maybe a VPN will work around it? (Spitballing and wondering if someone else has tried, out loud.)

    I find it sad that we're having to try and come up with solutions, faster than the people who maintain the store.
    (0)

  7. #47
    Player
    RhaesDaenys's Avatar
    Join Date
    Aug 2013
    Posts
    181
    Character
    Eshi Sote
    World
    Balmung
    Main Class
    Gunbreaker Lv 100
    The only response support will give you...

    https://imgur.com/Qx0tPtQ
    (0)

  8. #48
    Player
    Avoidant's Avatar
    Join Date
    Feb 2023
    Posts
    8
    Character
    Ruka Lux
    World
    Phoenix
    Main Class
    Sage Lv 90
    I can't even buy Crysta or a Gametime card. Has there been made a statement yet, if only from mods?
    (0)

  9. #49
    Player
    Crowzer's Avatar
    Join Date
    Jun 2019
    Posts
    79
    Character
    Crowzer Bonescythe
    World
    Cerberus
    Main Class
    Summoner Lv 90
    Same here. Guess we have to wait days to get a fix about...

    Edit : there was a maintenance on the website but still doesn't work.
    (0)
    Last edited by Crowzer; 05-01-2024 at 08:08 PM.

  10. #50
    Player

    Join Date
    Aug 2013
    Posts
    99
    I can't buy retainers or anything on mogstation or the online store, all I get is This card is unavailable. I was able to use my card before they broke everything. This is my only card. The website even says you can use debit cards.

    I tried contacting NA support and got the same go away not my problem respsone everyone else did.

    I think they should turn off the auto-demolition timer until they actually fix the problem.

    To not even acknowledge the problem is very unprofessional.
    (1)

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