Card Unavailable issues

[AngelicDeath]

I love the crysta method but who would have guessed i max out after buying some sale items and fantasia now it wont let me purchase anymore so i had to use amazon which i never pay through sarcasm

[Crowzer]

We cannot pay more retainer service with Crysta right ?

[SnakeBlue]

We cannot pay more retainer service with Crysta right ?

The companion app sub includes an extra retainer, I was paying for that with crysta. Don't see why regular extra retainers wouldn't work the same.
Not that I can find out until this gets fixed.

[KBrown24]

Im having the same issue with my debit card not working. Even though my card and address are tied together. Good thing my sub doesnt renew til October when they should hopefully have this issue fixed.

[TabrisOmbrelame]

I have a mastercard, which is something SE actually accept for the payment.

Sadly, it doesn't work and says my card is invalid. I have double/triple checked every single number used and if the card was still valid in time and it is. Complete non-sense.

Square Enix, please fix your payment system ASAP. This should be a CRITICAL matter for you and should be treated immediatly. You are going to lose money because of this.

[Madorawhm]

My sub ended just now and having the same problem as everyone here, my Visa card don't work. /sad

[Himsanity]

Anyone got an update from customer support ?

[AzizaToinette]

Anyone else from EU who has trouble too? I Dont get why SE claims its specifically NA

[Crowzer]

France here, I'm just waiting to the supposed fix on Tuesday 7 may.

[AbyssalCrisis]

Anyone else from EU who has trouble too? I Dont get why SE claims its specifically NA

The majority of complaints have come from NA, thus SE has emphasized NA though they are likely aware that the issue is more widespread.

My sub will be refreshing at the end of the month thanks to the crysta currently in my account, but after that I'm SoL. My subscription will not be able to renew for Dawntrail if they don't figure out the problem and fix it.