Card Unavailable issues

[angienessyo]

So earlier I couldn't put my debit card in but the system allowed me to swap to my credit card. The funny thing is both cards are through the same exact bank under the same name. It's 100% an issue specifically with debit cards. I'm still shut out of the actual Online shop for 24 hours because I guess I triggered their fraud prevention when I tried to pay twice, but at least my sub will renew fine.

*Edit- they acknowledged it!
https://na.finalfantasyxiv.com/lodes...2906d71c19064c

[Ceridwenae]

So earlier I couldn't put my debit card in but the system allowed me to swap to my credit card. The funny thing is both cards are through the same exact bank under the same name. It's 100% an issue specifically with debit cards. I'm still shut out of the actual Online shop for 24 hours because I guess I triggered their fraud prevention when I tried to pay twice, but at least my sub will renew fine.

*Edit- they acknowledged it!
https://na.finalfantasyxiv.com/lodes...2906d71c19064c

Slightly concerned that this message doesn't show on the EU lodestone, and when I change the "na" to "eu" it tags the post as "NA", like it's only that region with the issue. Will see after maintenance if it's fixed.

Note to SE, just in case it's needed: this is a global issue, it's not solely the US or Japan who are affected.

[SnakeBlue]

Finally!
Enough reports to get their attention!
Here's hoping they don't take all month to fix it.

[Malia_Chan]

Well I pre-ordered Dawntrail via PSN. Using the same Visa debit card from my checking account for YEARS.

Im up for renewal in July. I auto resubscribe every 6 months.

IF I have trouble with that auto resubscribe I will quit and cancel my account PERMANENTLY. I'll take the preorder loss. I have been a loyal subscriber/player since 2013.

SE fix this or you will lose a dedicated subscriber. I won't use another for of payment.

[starkingdom]

i auto resubscribe for my ff 14 account too . my reub was monday 6 of may. the payment wanted though. i use credit card (captial one) card. it the same card i use for my PS4 account too. so i got Pre-order expand on that card though Playstation store too.




so I'm thinking anyone using auto resubscribe will go though

[Himsanity]

Hope they fix the issue up to the SE store. DT pre-order for SEA doesn't work .

[Aella]

It's not just Visa debit cards, because it's also effecting my Discover credit card - the same card I've been using to pay my sub for the last 3 months. The Discover logo isn't on their list under the Mogstation credit card payments option, but Amex *is* and isn't that the one they supposedly just removed? There's tons of things that need to get fixed here. Really bad look right before a new expansion.

[Malia_Chan]

This whole situation is ridiculous. I just tried to test it again today to buy an emote for 2 bucks. Same issue. Card unavailable.

[SnakeBlue]

They're supposed to be fixing things on the 6th - part of the announced maintenance, as I understand it.
It's a pain but be patient, alright? We've survived a lot of stressful stuff to enjoy our game, we can survive this too.
... I hope.