Card Unavailable issues

[Dierdren]

Just tried to do a Name Change and it happened to me too. I got the "Card Unavailable" I tried to use it as just a credit card and a visa debt card, I also tried on multiple browsers. SE Please fix this

[Delsus]

Still the same issue as yesterday, just a redirect back to the previous page, no error messages at all for me trying to buy another retainer or the premium companion app.

[Crowzer]

Just tried again and got "Card Unavailable" as well. I live un Europe (France).

[AngelicDeath]

Still unavailable I guess we won't be resubbing or enjoying the same coll

[Greyg00se]

i managed to buy enough crystal's via paypal to cover for my sub after 3hrs trying here and there
also had purchase on store for 2 items on hold tried to get crystal to pay for that once again met with that same Error Code: i2501 ....right after a successful purchase with paypal why did they even make changes to billing it worked fine ,now its just annoying to deal with. cant register my visa/debit anymore card is not available....this card works everywhere no issues but with SE nope.

[AngelicDeath]

They moved my support post to the general forums after saying this is not a bug
https://forum.square-enix.com/ffxiv/.../497798?page=1

[SnakeBlue]

They moved my support post to the general forums after saying this is not a bug
https://forum.square-enix.com/ffxiv/.../497798?page=1

If this isn't a bug nothing is.
They might realize how serious it is when hundreds of subs go unpaid next month... but I'm really hoping they figure it out before then.

[angienessyo]

Tried purchasing stuff on the Mog station with my visa debit card I've been using to pay for my sub, got "Card Unavailable'. When I tried switching to my Amazon account I got "You cannot use this function. Please contact the SQUARE ENIX Support Center for additional details. Error Code: i2501". I'm in America as well.

[ArbsDW]

I'm Canadian, an I have an active subscription until the end of July. My Visa debt isn't working, it told me to un-register my card when I tried to renew my recurring subscription. So I unregistered it and wanted to reapply it. It asked for my address and everything was fine there. But when I put my card details in, it now says Card Unavailable. But before it was giving me a error that I couldn't update my subscription.

Square Enix, we understand that your website has never been user friendly, but why do you keep making it harder for us to give you money. /sigh

[SnakeBlue]

Mine just gives me a 401 error and does nothing.
Also Canadian, with a lucky save on my sub.