Card Unavailable issues

[Pathios]

I can't buy retainers or anything on mogstation or the online store, all I get is This card is unavailable. I was able to use my card before they broke everything. This is my only card. The website even says you can use debit cards.

I tried contacting NA support and got the same go away not my problem respsone everyone else did.

I think they should turn off the auto-demolition timer until they actually fix the problem.

To not even acknowledge the problem is very unprofessional.

[RhaesDaenys]

The only response support will give you...

https://imgur.com/Qx0tPtQ

[Avoidant]

I can't even buy Crysta or a Gametime card. Has there been made a statement yet, if only from mods?

[leafmoonshade]

1st of the month. I've played this game for years and now because of Square Enix I might lose one of the last vestiges to my friends. Please fix this square and let me give you money so I can keep enjoying the game with my friends

[Riakon]

Another day of waiting no reply what is even the point of a tech forum if nobody looks at it

[Rehayem]

I found this post, but it's in Japanese.

https://forum.square-enix.com/ffxiv/...38#post6451738

Apparently the post mentions the issue with payments.

[TzaeBlade]

Google Translate Says:

Account management system failure recovery notice (5/1)

On the following date and time, there was a problem with the payment agency's system.

As a result of this, an error may occur when performing the following operations using the VISA card personal authentication service (3D Secure), but this has now been resolved and the service can be used normally.

Record

Date and time: Wednesday, May 1, 2024 from around 9:01 to around 12:53

Impact: An error may occur when performing the following operations using the VISA card identity authentication service (3D Secure).
・Registration and change of payment method
・Charging “Square Enix Crysta”
・Service course contract procedure
・Retainer contract procedure
・Upgrade procedure to digital CE version
・Procedures from free trial version to commercial version
・Application for home world change service
・Application for character name change service
・Payment at online store
・Final Fantasy XIV Companion premium option contract procedure

Target: Customers using the online store and Mog Station

------------------------------------------------------------------------------------------------------

However, just 5 minutes ago, at the 'suggestion' that this issue had been resolved, I attempted to buy Mog Station Glam Items, once again using the one and only same card I've used for this game, since the first day.....And Still....

"Card Unavailable"

This issue is Not Resolved. At least...Not for us in the US.

[Rehayem]

In that case, it's best of people keep on posting here with their issues, maybe even providing with screenshots of said errors.

There's already an article about this posted about 5 days ago. One thing SE doesn't like is a bad image on their company, so if more media outlets pick this up, SE will have to act quicker.

[TzaeBlade]

Finally got a support email back, with a 'If you need any additional assistance with this concern, please reply to this email directly.' line attached to it.

You bet your biscuits, I replied directly to that email.

If you know any reporters or Twitch Streamers with large followings, now might be a good time to get the word out that SE is ignoring their NA Playerbase's card payment problems.

11 Days is Too Long to acknowledge the problem. They are deserving of this bad image, right now.

[SnakeBlue]

Finally got a support email back, with a 'If you need any additional assistance with this concern, please reply to this email directly.' line attached to it.

You bet your biscuits, I replied directly to that email.

If you know any reporters or Twitch Streamers with large followings, now might be a good time to get the word out that SE is ignoring their NA Playerbase's card payment problems.

11 Days is Too Long to acknowledge the problem. They are deserving of this bad image, right now.

Same email, while I was sleeping - of course - answered quickly with the more details they asked for. Still no response.