Card Unavailable issues

[DalmascanBun]

Between this, the whole invalid address fiasco, and the 12 hour long ddos attack, its actually been despair.. I figured since the maintenance was game related that it wouldn't address anything but I was hopeful that it would be addressed.

[Aethen]

At this point, I'm not sure they're really trying anything. People have been complaining since April 23rd. So far they've only acknowledged NA debit cards. My account appears to be locked since I can't use any type of payment: credit, debit, PayPal, Amazon pay they all return i2501 errors so I can't even buy Crysta to pay for anything. Opened a ticket, have already tried everything they suggested ie no VPN, no ad-blocker, no anything, all browsers, delete cookies/cache, difference devices etc but still nothing. I was able to make purchases before their payment update...

[Eenkalzet]

Greetings LunamistStormrage,

We do apologize for any inconvenience this recent payment update has caused you and your fellow adventurers. I understand the frustration this has caused. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order get the proper support, you will need to contact the appropriate SQUARE ENIX Support Center (North America/Europe or Japan) depending on the region of the account the issue is occurring on. However, based on the responses it would appear that you and your fellow adventurers have already been in contact with the appropriate support team and that some form of troubleshooting was already provided but the issue still persists. From the information we can gather, it does appear that this is being looked into and a recent lodestone post about a possibly related issue, the Visa Debit card issue was also made via the official lodestone and can be viewed here: https://na.finalfantasyxiv.com/lodes...2906d71c19064c

We suggest following up via the ticket submitted with the SQUARE ENIX Support Center in the event they may require more information regarding this issue to be looked into further. What we can also advise is to periodically check the lodestone for any updates regarding this and other possible related concerns.

Should you and any of your fellow adventurers like to leave feedback regarding this recent payment update, to please post through the appropriate forum category under "Website/Companion App Feedback & Suggestions" which can be located here: https://forum.square-enix.com/ffxiv/...ck-Suggestions

Thank you for posting in the Final Fantasy XIV Technical Support Forums. This thread will be moved to the "Separate Support Required" subforum as contact with the Square Enix Support Center is necessary to resolve this issue.