Card Unavailable issues

[Ceridwenae]

Anyone else from EU who has trouble too? I Dont get why SE claims its specifically NA

Yes, albeit from Norway technically, but falling under the EU umbrella in this instance. I have no idea why they haven't mentioned us. If this

The majority of complaints have come from NA, thus SE has emphasized NA though they are likely aware that the issue is more widespread.

is correct, it shouldn't preclude them from stating the issue is global.

[Riguel]

NA here, I'm also have card issues. My sub has been out for about a week. :<
I would of thought SE would be on top of this since they are losing money but clearly it doesn't matter to them.

[CrazyCanukk]

What I did , when I had issues in the past with a card, I bought a little Crysta regularly when it got resolved . Now I always have 6
Months of sub time in crysta set aside to use if there’s another issue with my card or maybe a period of time when I can’t afford the sub because of a job loss etc. I’m still buying a little crysta and want to have a years worth of sub fees set aside. Set aside a little extra when you have it for the “ lean “ times

[Crowzer]

Maintenance over and card still doesn't work.... FFS Square-Enix, what are you doing.

At least, crysta works and after maintenance, they added crysta currency for optional retainer.

[CNitsah]

Maintenance over and card still doesn't work.... FFS Square-Enix, what are you doing.

At least, crysta works and after maintenance, they added crysta currency for optional retainer.

Of course, it was lodestone, companion app and world update. It was never planed to tackle that problem.

[Ramahan53]

Maintenance over and card still doesn't work.... FFS Square-Enix, what are you doing.

At least, crysta works and after maintenance, they added crysta currency for optional retainer.

You mean the Crysta you can't buy because they won't accept your Visa Card?

[Crowzer]

You mean the Crysta you can't buy because they won't accept your Visa Card?

I wanted to buy one additional retainer but SE won't accept my VISA credit card (I didn't have any issues when I resub at the 25th April 2024). Today, they add Crysta as a payment option for additional retainer which it was disabled before today maintenance.
I bought some Crysta with PayPal and worked fine.

Still can not pay for things with my Visa Debt Card! When will this be fixed? I have 6 days left before automatic renewal of my sub.

I guess you can still buy Crysta for newew your sub.

[Dierdren]

Still can not pay for things with my Visa Debt Card! When will this be fixed? I have 6 days left before automatic renewal of my sub.

[CNitsah]

Still can not pay for things with my Visa Debt Card! When will this be fixed? I have 6 days left before automatic renewal of my sub.

Automatic renewal is supposed to work, the new system is only supposed to take place for new payment (bought something on mogstation, return after a break). There are confirmations that some people had their automatic renewal working while they could not buy things on the mogstations with the same card. It's weird. So wait and see.

[invokeur]

Automatic renewal is supposed to work, the new system is only supposed to take place for new payment (bought something on mogstation, return after a break). There are confirmations that some people had their automatic renewal working while they could not buy things on the mogstations with the same card. It's weird. So wait and see.

^Can confirm. I have a Visa Debit card that do not work on the shop (I had to use Amazon Pay), but my automatic renewal with the same card did get through just fine a few days ago.