SEA players and resident of US/EU, how are you paying subs right now after the change

[Myon88]

I think there's something potentially important to keep in mind regarding this payment processor mess.

Currently, lots of players, SEA or otherwise, are still grandfathered into having their cards accepted because they're on a recurring sub and haven't modified it. If that's you, I wonder if it would be prudent to proactively evacuate all items your 3rd and onwards retainers are holding onto.

Consider a scenario where you modify your sub and find you're no longer allowed to pay for it. Once that sub lapses, your retainers will go poof as well because they are renewed along your sub. Except in this scenario, you may be literally unable to regain access to those retainers and any items they were holding get locked away forever in a really tragic bureaucratic limbo.

Before anyone says crysta/paypal, note that some countries like Australia do not have access to the crysta system at all due to it not being supported in their country. Or you may be eligible but unable to purchase it due to a similar payment processor hiccup. In the former case, clicking any link to buy crysta from the accounts website will throw up an error 11000. As another result of being unable to change your country, you can essentially brick your account out of being able to access systems like these at the registration stage.

[Rehayem]

Speaking personally, I don't know what SE wants to do with the forum.
A long time ago, the forums were the only place developers looked, but now they say they also look at X or 5ch etc., in addition to the forums. (as yoshida said in PLL).

And obviously SE moderators look as if they are not doing their job when it is a non-Japanese forum.

This may sound strange, but I think it would be better to post on this subject in a Japanese forum, translated into Japanese.

I'm certain many have had this idea cross their minds, but like myself, I'd personally avoid doing that because I'm well aware how strictly do JP follow the rules, and that's fine. But an issue such as this, where would you even post it? It's certainly not a technical issue nor bug report, the only place would be General Discussion (like here). Aside from that, machine translation such as Google or DeepL aren't perfect, though the latter may have better accuracy. I'm not sure what's people's perception there when someone uses broken Japanese to post on Japanese forums.

It's very difficult to even attempt have SE look at their Western playerbase screaming for help while drowning in problems. When NA/EU suffered high ping issues, Yoshida himself said it's fine because they don't see those issues (Japanese servers/data centers), whereas people struggled to play the game they're paying for. West got completely ignored because JP wasn't affected, so it's certainly going to be a similar situation here.

[Satosato0263]

Looking at the current mess again, I get the impression that SE is not an international company.

I understand the reasons for increasing payment security, but then there are too many problems that need to be solved that should be done at the same time.
They should not have proceeded with this without dealing with cross-border change of address and dealing with countries that do not support them.

[Satosato0263]

I'm certain many have had this idea cross their minds, but like myself, I'd personally avoid doing that because I'm well aware how strictly do JP follow the rules, and that's fine. But an issue such as this, where would you even post it? It's certainly not a technical issue nor bug report, the only place would be General Discussion (like here). Aside from that, machine translation such as Google or DeepL aren't perfect, though the latter may have better accuracy. I'm not sure what's people's perception there when someone uses broken Japanese to post on Japanese forums.

It's very difficult to even attempt have SE look at their Western playerbase screaming for help while drowning in problems. When NA/EU suffered high ping issues, Yoshida himself said it's fine because they don't see those issues (Japanese servers/data centers), whereas people struggled to play the game they're paying for. West got completely ignored because JP wasn't affected, so it's certainly going to be a similar situation here.

In this case, General Discussion is a fine.

From a Japanese point of view, any translator will look strange, but it is still recommended to use DeepL because of its good accuracy.
However, FF14 words need to be spelt out on their own by looking at the official FF14 page. For example, even if you translate glamour using Google or deepl, It will never be translated into Japanese as it is a completely different word in Japanese.

People on Japanese forums don't like posts from foreign countries very much. (To put it mildly.)
Not because of anything unpleasant in the forums, but because they don't have a very good impression in game.

I do find it very difficult for developers to recognise problems that are only happening in regions outside Japan.
The function to remove players from the house, which was announced at the recent PLL, was also something that was much requested in Japan forum last year.
I think it doesn't make sense to split the forum by region and language at this time

Does your high ping mean this?
https://de.finalfantasyxiv.com/lodes...a451d5a8daa66fhttps://de.finalfantasyxiv.com/lodes...a451d5a8daa66f

[NanaWiloh]

Speaking personally, I don't know what SE wants to do with the forum.
A long time ago, the forums were the only place developers looked, but now they say they also look at X or 5ch etc., in addition to the forums. (as yoshida said in PLL).

And obviously SE moderators look as if they are not doing their job when it is a non-Japanese forum.

This may sound strange, but I think it would be better to post on this subject in a Japanese forum, translated into Japanese.

I think the moderators who work the non-jp forums. Work under rules so strict they sit at their desks barely breathing blue in the face. Bet they have raise their hand and aks permission just to lock a thread..

[RhaesDaenys]

Been at work all day. Still not fixed. 8 Days I can't give you money. I'm from NA, too, fyi.

[RhaesDaenys]

This is the only response you will get from support.

https://imgur.com/Qx0tPtQ

Its bogus. It will not fix /anything/ at all.

[Minali]

This is the only response you will get from support.

https://imgur.com/Qx0tPtQ

Its bogus. It will not fix /anything/ at all.

What happens when you write back you did all of this and nothing worked? Do they send this again or are they ghosting you?

This is unfortunately just not good enough for an international game company in 2024.
I think they might even be in violation of EU GDPR laws that states you have the "Right to Rectification" of inaccurate personal information.
I hope Square communicates something on this issue soon as it will only negatively impact the game and the community.

Certainly would be interesting if someone from EU would go to the court due to GDPR violations, maybe it would be an appropriate kick in the but to get SE's system out of the 1990s... But I suppose this would cost a lot of money and SE has probably some good lawyers to block this off.

[Cherrizini]

My visa debit card is not working on Mogstation and Paypal is the only payment method that worked for me. VISA is one of the valid methods of payment in the States so I don't understand why is it being blocked here when it shouldn't.

I don't think we'll hear about this issue until Golden Week is over in Japan. I understand they are a Japanese company, but the lack of communication to their Western audience is abysmal. Never seen a company make it so hard to do a simple payment.

[RhaesDaenys]

What happens when you write back you did all of this and nothing worked? Do they send this again or are they ghosting you?

Ghosted - as are every single other person who wrote back.