unable to renew subcription?:-(

[dormy]

After the recent maintenance, I know a lot of things regarding payment has changed and they did mention during the maintenance that you were not able to renew the subscription and other things but it is the 24th now and I am still unable to renew it? I got the game on steam so I've been using steam payment but now I can't do anything because it requires me to confirm/update my address but any address I input is deemed invalid? Im from sea and I put Na as my region. But still any address or zipcode I put it seems to only be invalid please help I just want to see my wol again

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!