Square Enix Problem

[Morningstar1988]

I'm sorry if this is the wrong forum to post this, if there is another one for problems with Square Enix please kindly direct me to it. Thanks

Here's my problem. As of today when I try to buy from the FF Online Store when it gets to the page where you choose payment method instead of it taking me to the page with the options it takes me to my Square Enix account where it has my home address listed. It says that my home address is not valid. I've been register since 2017 and have never changed my address. Just as recently as 04/20/2024 I made a purchase from the FF Online Store with no problem at all. I tried to find out if there has been a problem with the maintenance they recently did, but have found nothing.

Thanks for taking the time to read/answer this post.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is European in region, we advise to contact the European Support Centre. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Centre is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!