no valid subscirption error

[Esteleath]

I'm trying to access the game from normal FFXIV Endwalker Client from my girlfriends laptop and it says 'no valid sub' even tough I've paid for sub.

[Eenkalzet]

Greetings fellow Esteleath,

We thank you for posting in the Final Fantasy XIV Technical Support Forums. As you mentioned that your account has an active subscription, please also ensure that you are logging in with the correct SQUAR ENIX Account as well as on the correct platform that your account has active licenses for. Should you still encounter issues, we would suggest contacting the SQUARE ENIX Support Team for further assistance. As the account in question is European in region, we would advise to contact the SQUARE ENIX European Support Center.

As such this thread will be moved to "Separate Support Required"