Keeps crashing without an error message

[dallunatic]

Hi !

I've been playing for three years with this computer and never got an issue with the game up until now.
The game is basically unplayable, it keeps crashing without a message error, straight to desktop. It started about a week ago or a bit longer, and I've changed nothing about the game or my computer so i'm really confused.
I've been trying multiple things, like updating my drivers, restoring game data, wipe my local profile data, reinstall the game and it'll always end up crashing.

Here's the system information :


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[computer's name]\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Famille 64 bits (6.2, build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz (12 CPUs), ~2.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.28.0
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 7918.785MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22766.785MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 453.173GB SYSTEM_FREEDISC_SPACE 161.535GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 386.930GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3959.393 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eccbb1c211cc3b2d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eccbb1c211cc3b2d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eccbb1c211cc3b2d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eccbb1c211cc3b2d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.4575
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2023 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3050 Laptop GPU
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3050 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7923 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ff6e08dd363b224c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ff6e08dd363b224c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ff6e08dd363b224c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ff6e08dd363b224c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5222
SYSTEM_GRAPHICS_DRIVER_DATE 4/11/2024 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Casque (JBL TUNE560BT)
SYSTEM_SOUND_DEVICE_ID {F0966D73-E7F4-42EE-B300-B21A83FBAB28}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.1
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 5/6/2022 02:00:00
SYSTEM_SOUND Enceintes (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1B9561E2-4E6F-417C-8908-21E798259779}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9400.1
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 8/23/2022 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A485FB0-25DF-11EC-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22FA3250-40F9-11ED-8001444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22FC2E20-40F9-11ED-8002444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22FD1880-40F9-11ED-8003444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22FE02E0-40F9-11ED-8004444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22FEC630-40F9-11ED-8005444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A492300-25DF-11EC-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A494A10-25DF-11EC-800B444553540000}
SYSTEM_INPUT_NAME Appareil Portable Device Control converti
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22FFD7A0-40F9-11ED-8006444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A497120-25DF-11EC-800D444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A497120-25DF-11EC-800E444553540000}
SYSTEM_INPUT_NAME Appareil Portable Device Control converti
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Aimyon - 愛を伝えたいだとか
Paramètres
Paramètres
Alienware Command Center
Alienware Command Center
Expérience d’entrée Windows


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Inscryption
Inscryption Soundtrack
Advanced Combat Tracker (remove only)
Brave
Canon IJ Scan Utility
Enregistrement utilisateur de Canon MG2500 series
Alienware Command Center Suite
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Adobe Photoshop 2024
qBittorrent
Samsung Portable SSD Software 1.0
Simple Sticky Notes 6.3
Steam
UXP WebView Support
Zotero
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dell Digital Delivery Services
EA app
Microsoft GameInput
Dell SupportAssist OS Recovery Plugin for Dell Update
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Dell SupportAssist Remediation
Microsoft .NET Runtime - 5.0.14 (x64)
Microsoft .NET Runtime - 6.0.20 (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
T16 Wired Gaming Mouse
The Sims™ 4
Fusion Service
Google Update Helper
Microsoft Windows Desktop Runtime - 3.1.22 (x64)
Alienware OC Controls
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2005 Redistributable
Sims 4 Tray Importer (S4TI) 1.22.1.0
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 6.0.26 (x64)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Alienware Command Center Package Manager
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Alienware CC Components for AWCC (1.1.40.0)
Alienware FX Display Smart Installer (2.2.14.1)
CCleaner
DAEMON Tools Lite
Notepad++ (64-bit x64)
Microsoft 365 - fr-fr
Microsoft 365 - zh-cn
Baldur's Gate 3
Yakuza 4 Remastered
Dragon's Dogma 2
Like a Dragon: Infinite Wealth
Monster Hunter: World
Yakuza 0
Shadows of Doubt
VLC media player
WinRAR 6.02 (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Contrôle d’intégrité du PC Windows
Fusion Service
Dynamic Application Loader Host Interface Service
Dell SupportAssist OS Recovery Plugin for Dell Update
Canon MG2500 series MP Drivers
Dell Update for Windows Universal
Microsoft .NET Runtime - 6.0.26 (x64)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Dell SupportAssist
Microsoft Windows Desktop Runtime - 6.0.26 (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Dell SupportAssist Remediation
Intel(R) Serial IO
Microsoft .NET Core Runtime - 3.1.22 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft .NET Host - 5.0.14 (x64)
Google Drive
Microsoft .NET Runtime - 6.0.20 (x64)
Microsoft .NET Host FX Resolver - 6.0.20 (x64)
Intel(R) LMS
Microsoft .NET Core Host FX Resolver - 3.1.22 (x64)
Microsoft .NET Host - 6.0.26 (x64)
Microsoft .NET Host FX Resolver - 5.0.14 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Intel(R) Management Engine Components
Intel(R) Serial IO
Revo Uninstaller 2.4.4
Intel(R) LMS
Alienware Command Center Suite
Alienware FX Display001 Smart Installer (2.4.1.205)
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Pilote graphique 552.22
NVIDIA GeForce Experience 3.27.0.120
NVIDIA Optimus Update 39.5.0.0
NVIDIA Logiciel système PhysX 9.21.0713
Mises à jour NVIDIA 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Pilote audio HD : 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.120
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft .NET Core Host - 3.1.22 (x64)
Microsoft .NET Runtime - 5.0.14 (x64)
EA app
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 3.1.22 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
Microsoft .NET Host FX Resolver - 6.0.26 (x64)
Contrôle d’intégrité du PC Windows
Alienware OCControls Service Installer
Intel(R) Management Engine Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00000A14
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\123.0.2420.97\msedgewebview2.exe 000051E0
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000038A0
C:\Program Files (x86)\Simnet\Simple Sticky Notes\ssn.exe 00003380
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004394
C:\Program Files (x86)\Steam\steam.exe 000037A8
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00000520
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000042BC
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00000E44
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000036E8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002B4C
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.6.1.0_x64__htrsf667h5kn2\AWCC.exe 0000500C
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.6.1.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00004A00
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.3191.0_x64__8wekyb3d8bbwe\GameBar.exe 00004AE4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.3191.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00004BDC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 0000274C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 000034D4
C:\Program Files\WindowsApps\MicrosoftWindows.CrossDevice_1.24032.58.0_x64__cw5n1h2txyewy\CrossDeviceService.exe 00003A08
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.235.663.0_x64__zpdnekdrzrea0\Spotify.exe 0000428C
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.235.663.0_x64__zpdnekdrzrea0\SpotifyWidgetProvider.exe 000030A8
C:\Users\[computer's name]\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003728
C:\Users\[computer's name]\AppData\Local\NhNotifSys\awsc\awscns.exe 00004460
C:\Users\[computer's name]\AppData\Local\Programs\Notion\Notion.exe 00003CFC
C:\WINDOWS\Explorer.EXE 000023A0
C:\WINDOWS\SysWOW64\NahimicSvc32.exe 00002A7C
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_e7169f6c0c719018\igfxEMN.exe 00000B8C
C:\WINDOWS\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_eede4da71d933122\dptf_helper.exe 00002084
C:\WINDOWS\System32\svchost.exe 00003280
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002B94
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002BF8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003304
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004114
C:\WINDOWS\system32\ApplicationFrameHost.exe 000035A8
C:\WINDOWS\system32\DllHost.exe 00004D58
C:\WINDOWS\system32\NahimicSvc64.exe 00002A58
C:\WINDOWS\system32\backgroundTaskHost.exe 00003AC8
C:\WINDOWS\system32\conhost.exe 000042A4
C:\WINDOWS\system32\sihost.exe 00001E50
C:\WINDOWS\system32\svchost.exe 00000D24
C:\WINDOWS\system32\taskhostw.exe 00001AC0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004830
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_b8f1bff0e3af96f2\RtkAudUService64.exe 000036B4
C:\Windows\System32\RuntimeBroker.exe 00000304
C:\Windows\System32\SecurityHealthSystray.exe 00003508
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000451C
C:\Windows\System32\smartscreen.exe 000034DC
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00000B74
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002308

[DarkArvan]

Hello,

did your check your temperatures of your laptop using tools like HWInfo64?

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). After reviewing the system report, it appears that your GPU driver [NVIDIA GeForce RTX 3050 Laptop GPU] was last updated on [4/11/2024]. By this time, there should be a newer version available.

- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!