Very high ping, FFXIV only

[Lunabelle_Rose]

Hello! o/

I always have around 16-20ms on Light, but since yesterday I've been getting 190-200ms. I thought it was the server, but it's been like this for over a day now.

I checked my ping on NA as well because I got curious and I usually get around 160 there and it was still like that. Which means my ping on NA is better than EU and I live in EU.

My internet/ping is fine in any other game, it's just FFXIV. Is there anyone who can help me? I can't play like this and I don't know what to do

This is what I get when I trace the route:


Tracing route to 80.239.145.98 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 8 ms 188.88.16.1
3 10 ms 10 ms 10 ms 10.226.4.80
4 11 ms 10 ms 11 ms 10.226.4.3
5 11 ms * 11 ms adm-bb1-link.ip.twelve99.net [62.115.120.226]
6 10 ms 10 ms 10 ms adm-b10-link.ip.twelve99.net [80.239.193.252]
7 * * * Request timed out.
8 196 ms * * ffm-bb1-link.ip.twelve99.net [62.115.120.241]
9 * * * Request timed out.
10 195 ms 196 ms 197 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
11 195 ms * 195 ms 80.239.145.241
12 * 195 ms 194 ms 80.239.145.98

[DarkArvan]

You can provide these details (traceroute etc.) to the support:

Greetings,

We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which may be caused by packet loss.

If you feel you may be experiencing packet loss while playing FFXIV, we kindly ask that you submit a report through the "Providing information on packet loss and lag" section at the bottom of our support form. Instructions on how to obtain your traceroute information can be found in this Lodestone announcement.

We will be referencing these reports on a regular basis as we continue our investigations and contact telecommunication carriers as necessary.

We appreciate your cooperation as we continue striving to address network-related issues that players may be experiencing.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

If the issue you are describing is not due to regional ISP issues, then it is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

At this time we would advise best practice suggestions in order to ensure that the issue does not stem from you or your system. These would include the following: clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the PlayStation/Router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Charles_Cimeaurant]

I can confirm that. FFXIV is UNPLAYABLE !!
I contacted the support, no answer.

SE has to do something. A lot of people are having this problem.
After 12000 hours it will be the end, if its not fixed

Here the tracert

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms <1 ms mygpon.ip [192.168.1.1]
3 3 ms 5 ms 5 ms bba-2-50-17-2.alshamil.net.ae [2.50.17.2]
4 9 ms 2 ms 6 ms 10.246.255.30
5 8 ms 10 ms 10 ms 195.229.4.70
6 103 ms 105 ms 105 ms 10.229.0.133
7 105 ms 104 ms 105 ms 10.229.0.133
8 114 ms 110 ms 111 ms mei-b5-link.ip.twelve99.net [213.248.73.94]
9 295 ms * 295 ms ffm-bb2-link.ip.twelve99.net [62.115.124.60]
10 * * * Zeitüberschreitung der Anforderung.
11 291 ms 293 ms 294 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
12 372 ms * * 80.239.145.241
13 276 ms 279 ms 275 ms 80.239.145.7

second attempt:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms mygpon.ip [192.168.1.1]
3 13 ms 5 ms 5 ms bba-2-50-17-2.alshamil.net.ae [2.50.17.2]
4 5 ms 3 ms 5 ms 10.246.255.30
5 7 ms 11 ms 11 ms 195.229.4.70
6 106 ms 105 ms 103 ms 10.229.0.133
7 105 ms 103 ms 106 ms 10.229.0.133
8 112 ms 112 ms 114 ms mei-b5-link.ip.twelve99.net [213.248.73.94]
9 297 ms 291 ms * ffm-bb2-link.ip.twelve99.net [62.115.124.60]
10 450 ms * 486 ms ffm-b11-link.ip.twelve99.net [62.115.124.119]
11 293 ms 290 ms 289 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
12 438 ms 429 ms 412 ms 80.239.145.241
13 277 ms 273 ms 283 ms 80.239.145.7

[Charles_Cimeaurant]

Hello! o/

I always have around 16-20ms on Light, but since yesterday I've been getting 190-200ms. I thought it was the server, but it's been like this for over a day now.

I checked my ping on NA as well because I got curious and I usually get around 160 there and it was still like that. Which means my ping on NA is better than EU and I live in EU.

My internet/ping is fine in any other game, it's just FFXIV. Is there anyone who can help me? I can't play like this and I don't know what to do

This is what I get when I trace the route:


Tracing route to 80.239.145.98 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 8 ms 188.88.16.1
3 10 ms 10 ms 10 ms 10.226.4.80
4 11 ms 10 ms 11 ms 10.226.4.3
5 11 ms * 11 ms adm-bb1-link.ip.twelve99.net [62.115.120.226]
6 10 ms 10 ms 10 ms adm-b10-link.ip.twelve99.net [80.239.193.252]
7 * * * Request timed out.
8 196 ms * * ffm-bb1-link.ip.twelve99.net [62.115.120.241]
9 * * * Request timed out.
10 195 ms 196 ms 197 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
11 195 ms * 195 ms 80.239.145.241
12 * 195 ms 194 ms 80.239.145.98

Unplayable, and looks like SE cant do nothing. I tried support and no help at all

[DarkArvan]

@Lunabelle_Rose It seems the ping spikes are on Twelve99 to the way to the SE Servers.
Unfortunately you can't do anything from your site, maybe a VPN.

But you can provide the logs to Square Enix via Support form at the bottom.

[Stizzle]

NTT is at it again -

1 <1 ms <1 ms <1 ms firewalla.lan [10.20.1.1]
2 7 ms 3 ms 3 ms ool-4573ec01.dyn.optonline.net [X]
3 7 ms 6 ms 5 ms 167.206.32.30
4 9 ms 6 ms 5 ms 63.142.20.6
5 8 ms 5 ms 5 ms 64.15.5.70
6 7 ms 5 ms 5 ms nyk-b7-link.ip.twelve99.net [62.115.153.104]
7 * 8 ms 5 ms nyk-bb5-link.ip.twelve99.net [62.115.143.10]
8 5 ms 5 ms 5 ms nyk-b17-link.ip.twelve99.net [62.115.137.19]
9 5 ms 5 ms 5 ms ae-17.a02.nycmny17.us.bb.gin.ntt.net [129.250.8.229]
10 * * * Request timed out.
11 24 ms 28 ms * ae-3.r22.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
12 26 ms 25 ms 25 ms ae-1.r23.chcgil09.us.bb.gin.ntt.net [129.250.2.27]
13 1167 ms 975 ms 1099 ms ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
14 78 ms 79 ms 80 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
15 1148 ms 1040 ms 1001 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
16 79 ms 84 ms * 204.2.29.241
17 76 ms 78 ms 79 ms 204.2.29.6

[Votraftur]

Good morning! Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!