Wrong Item

[Vaxzi]

I do apologize if this is the wrong place to post this but I accidently purchased the wrong thing on the mog store I have not used any of the items anyway I can exchange it for what I wanted (It was the same price)

[DarkArvan]

This forum can not help you with that, please contact a game master via ingame support.
there is a possibile exchange, but it may only be a one-time offer. details are ingame in the specific support topic.

[Yarxideyn]

Greetings Adventurer!

We understand the frustration this matter may cause. Unfortunately, we are unable to assist with this type of issue via the technical support forums and is best handled by a Game Master in-game. You can contact a Game Master using the /supportdesk command, as mentioned previously, for further assistance.

Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.