I think an update was sorely needed. Keep in mind this game was originally meant to run on the PS3. Some players weren't even alive when it was released.

I think the problem is that they didn't focus enough on the characters and our feedback. I'm fine with a slow rollout, and any character changes should've been extraordinarily slow. People get attached to their characters in any MMO, but XIV takes it to another level.

The changes to the character models should've been very slow, very deliberate and should've had a lot of dialogue with the player base.