both issues are tied , people who like the change, people who hate the change and people who adapt....the latter being the most important, the more people of that specific circle exist the more empowered companies feel they the their mindset in " ohhh customers will like it eventually " this is a paid service remember that could care less if people agree or disagree with that sentiment.
read above , save some bytes , didnt know i had limitations on what i should say...sorry boss lol