there are two things I'd like to add to this discussion:

Of course there will be more negative feedback in the forum than on social media, because the official forum here is the right place to provide feedback for the devs to read. So while praise can be posted anywhere with little impact, the best chances for valid criticism to be actually heard is for it to be posted here.

And also, the free Fantasia is not the solution for all of the problems posted on the forum. The character creator in FF14 is far more simple than that of more recent games, so the issues with some lips, cheekbones, and facial sculpt cannot be corrected by fine tuning them. A preset is a preset, after all.

Its a good thing though that there are a lot of people that post legit side by side comparisons so differences can be spotted. Heres hoping the devs take these comparisons to fine tune the sculpts.