Locked out.

[Rannie]

Ok i'm done now

actually No I have to say this it's people like you, that make people like me who are in customer service loath their jobs half the time. I dread answering the phone with people demanding for answers not knowing the policies and intricacies that go into them being able to assist you with your case and or questions. The company decided that their hours of operation were only monday through friday that's wonderful that means that their people get 2 days off a week and it's on the weekend which most people want. There's a reason as to why they keep suspending the account and it's not just to piss you off or to ruin your weekend. They are seeing something suspicious happening and instead of you getting fucked over they lock the account to protect you and keep out the bad from happening. You refuse to buy a token for your account but if you keep getting locked out then you might just want to think about buying a security token since you have to have that token to be able to even log in. Also with that security token you probably won't worry much about the lock outs as well but that's only a possibility since I don't own one myself.

Now, I'm done.

[Jynx]

Now, I'm done.

I agree with you, but I just can't help but imagine this is what happened when you finally got done trying to give advice to someone who wont listen.

[Rannie]

I agree with you, but I just can't help but imagine this is what happened when you finally got done trying to give advice to someone who wont listen.

Quite honestly I have kicked my desk before when they start pissing me off or beating the top of my desk. I've also punched my phone a few times. All the while wishing I could throw it and my computer for work through the window. We also have a handy dandy... mute button... i'm a pro at using it rofl

Edit: by the way the bad part of me kicking my desk though is it gets me back i'll turn in my chair and hit my knee on the area where the draws are... half the time while i'm on the phone with a customer so it's like *turns in chair bangs knee really hard and can't talk from pain*

[JackDaniels]

Ok i'm done now

actually No I have to say this it's people like you, that make people like me who are in customer service loath their jobs half the time. I dread answering the phone with people demanding for answers not knowing the policies and intricacies that go into them being able to assist you with your case and or questions. The company decided that their hours of operation were only monday through friday that's wonderful that means that their people get 2 days off a week and it's on the weekend which most people want. There's a reason as to why they keep suspending the account and it's not just to piss you off or to ruin your weekend. They are seeing something suspicious happening and instead of you getting fucked over they lock the account to protect you and keep out the bad from happening. You refuse to buy a token for your account but if you keep getting locked out then you might just want to think about buying a security token since you have to have that token to be able to even log in. Also with that security token you probably won't worry much about the lock outs as well but that's only a possibility since I don't own one myself.

Now, I'm done.

So in otherwords:

Boo-hoo. I made some poor life choices and I'm in a crummy job because I'm too lazy to get a skilled-labor job and not smart enough to get a real desk job. It's everyone's fault but my own that my job sucks boo hoo.

[Rannie]

So in otherwords:

Boo-hoo. I made some poor life choices and I'm in a crummy job because I'm too lazy to get a skilled-labor job and not smart enough to get a real desk job. It's everyone's fault but my own that my job sucks boo hoo.

No I enjoy my coworkers and I do enjoy helping people. I don't like the fact that people who don't know anything about customer service or even customer support make comments saying it's poor customer service because they're closed or they haven't gotten to them yet due to 1 either them being busy or what have you. I'm not QQ over anything just pointing out that he's pitching a fit over something at this point in time he has no control of and if he has the patience they at customer support will be assisting him as soon as they possibly can. If he has further problems he can call them on monday.

I remember once I had a customer tell me his whole day was ruined because he couldn't buy a part for a unit of his because the unit was discontinued many years ago and my company no longer carried the part.

Seriously people let that crap bother them.

As a matter of fact so I can drive this home to you. I've been fighting laryngitis since March 28th of this year, Don't believe me ask anyone who has Seraphim Gungnir in their sig if they've heard me talk in our voip client they're always telling me to shut up because my voice goes out. I'm still working while taking prescribed drugs. A few weeks ago while I was on the phone trying to help a customer my voice completely gave out I could say the first part of a word then nothing else. A coworker of mine helped me finish the call while I'm sitting there crying from frustration because I couldn't do my job to help my customer out.

[Eekiki]

Ok i'm done now

actually No I have to say this

...

Now, I'm done.

So true! Well said!

But remember, if it weren't for ignorant people, you and I would have to get real jobs.

[Amyas]

Ok i'm done now

actually No I have to say this it's people like you, that make people like me who are in customer service loath their jobs half the time. I dread answering the phone with people demanding for answers not knowing the policies and intricacies that go into them being able to assist you with your case and or questions. The company decided that their hours of operation were only monday through friday that's wonderful that means that their people get 2 days off a week and it's on the weekend which most people want. There's a reason as to why they keep suspending the account and it's not just to piss you off or to ruin your weekend. They are seeing something suspicious happening and instead of you getting fucked over they lock the account to protect you and keep out the bad from happening. You refuse to buy a token for your account but if you keep getting locked out then you might just want to think about buying a security token since you have to have that token to be able to even log in. Also with that security token you probably won't worry much about the lock outs as well but that's only a possibility since I don't own one myself.

Now, I'm done.

I had my account locked when i took my laptop to a freinds house due to 'suspiciuos activity'. I was using the same computer just a different ip. Why? I'm now running it on a new laptop and the problem didn't happen so that shows some flaws in their system. They shut down the account when I change ip, but not a new computer? Sounds like they just shoot in the dark to 'catch' account hackers... pretty low imho.

[Valmonte]

I had my account locked when i took my laptop to a freinds house due to 'suspiciuos activity'. I was using the same computer just a different ip. Why? I'm now running it on a new laptop and the problem didn't happen so that shows some flaws in their system. They shut down the account when I change ip, but not a new computer? Sounds like they just shoot in the dark to 'catch' account hackers... pretty low imho.

there system lock outs are IP driven, just like every other company.

there's are several reason most don't block/ban by mac addresses. its easier to spoof mac than ip, some cable company's and Satellite net providers still allocate MAC @ the Node. Hotels use Massive Hubs Banning/blocking the mac of the hub bans/blocks every one in the hotel, same for Companies and schools.

in short MAC bans/blocks can have a wider effect than IP's which are always One per machine, unless your running under NAT.