"They look fine to me" "They look the same" "They improved"

Cool but you're not the one going to play their character? It's not up to you to decide if they're the same or not, it's not up to you to decide if it ruins another's experience of the game, your opinion doesn't matter because this is not your character and you're not the one going to stare at them for the next 10 years.

Again, this is not a charity, this is a product, people can and should voice their opinions and dissatisfaction. It's so weird how some formed this parasocial relationship with a multi-billion dollar company, that they think that you're not allowed to voice any dissatisfaction or you're a "child". Apparently, adults are supposed to just consume everything without question. Yes they want to give you something you like so they get paid, not because they love you.

They're here to deliver a PRODUCT, because they want money and satisfied customers give that, they don't do it because you're their friend. It's their job to give you a product worth your money. It's not your business to police others who are paying customers on what they find acceptable. Stop policing others about their feelings.

Both improved graphics and retaining the characteristic looks can exist. Even the benchmark page says that this isn't final, in other words, feedback is needed at this stage before everything gets finalized.