It seems to me that the designers paid attention to isolated details of the characters' faces, individually analyzing eyes, nose, mouth, jaw, etc.
However, they forgot to analyze the entire work, the final face and how far it is from the original face. This can be seen in the links below. When seen up close, the face doesn't look that different, but from afar, when you look at it as a whole, it doesn't appear to be the same person.
I can't recognize my character after 9 years of playing Final Fantasy XIV. I'm very sad about this.

https://imgsli.com/MjU1ODQx

https://imgsli.com/MjU1ODQw

https://imgsli.com/MjU1ODM4