DT benchmark not working

[TimelessShine]

When I try press start on the benchmark I get a Japanese pop up and I have no clue what it telling me to to do outside of (16a). I do not know what that means.

[RikkCavalier]

I'm getting the exact same error. The benchmark launcher will open but when I click Start or Character Creator, I receive the error. I can't read it because it's in Japanese with (16a) at the end. I have tried redownloading multiple times and from different browsers, launching as admin, changing display settings, I restarted the PC. I tried renaming the extracted folder name.

Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B550 UD AC
BIOS: F1 Y1 (type: UEFI)
Processor: AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~3.9GHz
Memory: 16384MB RAM
Available OS Memory: 16328MB RAM

Card name: NVIDIA GeForce RTX 3060
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3060
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20279 MB
Dedicated Memory: 12115 MB
Shared Memory: 8164 MB

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please be sure to install the game to the C: drive as this works best with Final Fantasy XIV. Lastly, please be sure that no background processes are interfering with FFXIV (i.e. Anti-virus software, OneDrive, Discord etc.)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!